14 Car Rental Brands at Munich Airport (MUC)

Reviewed: August 9, 2022

They tried to sell me their full protection after refusing two cars with dents and scratches. One should be more careful when collecting the vehicle and should do a full check-up before getting in trouble when returning the vehicle. When staff would try to warn you if you do not take their full protection insurance while the other staff would try to blame you on scratches you did not make when returning the vehicle. Just be cautious and smart when dealing with both kinds of staff.

Reviewed: February 27, 2022

I am still waiting for my updated receipt, having had to take it for an extra day.

Reviewed: July 6, 2021

The car had some technical issues, changed the language during a trip Super flexible as I came a day late and they held the car

Reviewed: December 11, 2019

Very Very Good Car

Reviewed: December 8, 2019

They charged me about an extra $30, even though I prepaid everything through you. Could you please help me to recover that charge? They said everything was ok, so I don’t think there should be an extra charge.

Reviewed: July 16, 2022

The ease of the pickup could not have been smoother

Reviewed: March 14, 2020

The staff were great and very helpful - spoke excellent English. Car was a Passat rather than a Skoda Superb - as Booked - they don't stock Skoda. Although I know the Skoda is bigger, the Passat worked out alright. The pick up and drop off were easy and staff were very helpful.

Reviewed: February 4, 2020

The counter staffs are very friendly and gave us clear guidance. We really appreciate it.

Reviewed: January 16, 2020

Quality of the car was excellent. Friendly and helpful service on pick up.

Reviewed: December 12, 2019

Alamo rental experience was great Francesca was very friendly and helpful. When the car was found to be malfunctioning, she assisted in coordinating help.

Reviewed: May 10, 2022

El carro superó mis expectativas

Reviewed: September 3, 2019

Buchbinder is the worst rental car company in the airport imho. They offered a much lower class car instead of the premium one we reserved. They stated that its actually a better car because its bigger in size. We ended up trying to cancel with a fee. I would never go with them

Reviewed: June 17, 2019

When I received the car, the office worker told me that the Ford car will delivered instead of the Mercedes and that it had better specifications and said that she upgraded the car category but I was surprised that the car's specifications were much lower than my expectations. It has no rear seat conditioner or rear windows (we could not be open it) and no Rear cameras that now come as standard, but on the other hand the car was new and has good space .

Reviewed: December 10, 2017

Like: .
Dislike: I booked a BMW X1, but was given a Ford Edge. Later found out that the Ford was not cleaned before handed to me. Also, the petrol tank was empty.

Reviewed: March 4, 2020

We rented a Ford S-max minivan to go skiing to Austria. The car was all the time located in the secure car parking in front of the hotel. Unfortunately, either due to the cold or snow, the car window cracked. There was no sign of any external damage. When I returned the car, a member of staff told me that it should be no problem. When I got home, I saw a bill for 500 euro. I feel that I got ripped off for nothing(manufacturing defect). Good luck in resolving this issue as well, the expected response times are longer than 7 days.

Reviewed: November 26, 2019

The fastest car rental experience ever, renting out-10 min, return 3 min

Reviewed: October 3, 2019

Everything went smoothly on renting both pick-up and drop-off, friendly and fast staff.

Reviewed: August 17, 2019

Everything was good. Purchased the full insurance for 99Euros and when it came to inspect the car for any scratches or dents , the staff casually told not to worry as i have purchased the full insurance. While dropping of there was a minor scratch at the bumper which was reported by the inspecting lady. And next day i was sent an email if i met with an accident.My journey was very smooth and ensured car is parked nicely in P+R spots or in Hotel Parking. Other than that everything was great.

Reviewed: July 20, 2019

Nice and quick service.

Reviewed: January 18, 2020

Checking with you now but hertz Did not hold the cars booked when our flight was delayed by 6 hours and we had to rebook with them through you Don’t understand why not given we paid and were arriving charged more and are trying to charge 75 euro for not bringing the car back 100% full when it was over 90% full and cost to top up would be c 10 euro

Reviewed: August 25, 2019

I got over charged for things that should not be charged such as special cleaning. The car was not spotless but it was definitely tidy

Reviewed: August 21, 2019

The car was amazing we were upgraded and the staff at the airport were brilliant

Reviewed: August 17, 2019

There was much confusion as the final drop off location was different from the stated site. We had to call in to the help line for assistance to return the car. Booking amount was also to much discrepancies which I have yet to verify and validate.

Reviewed: August 4, 2019

The car was not ready and they upgraded my choice to the upper levek.. Great

Reviewed: January 8, 2020

The car we were given was actually a Hertz car, not a Dollar one. Everything was fine, other than when we picked up the car, the guy at the rental counter in Munich specifically said it was a diesel car. Part through through our trip, we needed to fill up with fuel, nbut the diesel nozzle didn't fit the tank. The tank suggested it was petrol. We called Hertz to ask what to do, We were told that the records stated diesel and "good luck". we spent a lot of time trying to decode the VIN numkber, but that didn't help, we researched the make / model of the car (Ford Kuga) online but that din't help either. We were close to going to a Ford dealer to get their help but it was the weekend. So in the end we filled up with petrol and everythingwas fine. When we returned the car to Frankfurt, the person who greeted us told us it was a petrol car. Your records for this vehicle need to be cahnged, or at least not have your counter staff tell customers incorrect info. Other than that, the car was excellent

Reviewed: November 27, 2019

A big queue and a long wait at collection was the only issue. Staff seemed very slow serving each customer. It seems more advanced preparation could be done as all bookings are done in advance, so why so much paperwork is filled in on the day, I have no idea!

Reviewed: July 26, 2019

Terrible service. Forced me to take out insurance when I had a card that covered it. Charged for taxes extra this EasyRentCars said were included

Reviewed: July 1, 2019

Yes.

Reviewed: January 31, 2019

No, was a bad experience. I paid 100 euro more than the clerck told me and post-factum explanations were very poor.

Reviewed: January 3, 2020

The counter staff let me buy another fully protection insurance, but when I take that booking, I but the super cover for the insurance

Reviewed: September 20, 2019

Wait for 20 mins to get the car that should be improved

Reviewed: September 17, 2019

Great service and plenty of cars to choose from all in excellent condition

Reviewed: August 20, 2019

It was my second booking from Munich Airport...Minimum 1 hour i waited there from tail...They should be faster than now...And nobody controled car,you should control and point all damages from car...We didnt see small point on right front door from darkness,now i am wondering how much i will pay for this point...They should deliver car and they should show past damages.

Reviewed: August 18, 2019

Car rental was terrible , i spent 2 hours on queue i faced a problem and they said pls go back to queue and i spent another 1 hour. Also they tried to sell me double price !

Reviewed: December 12, 2019

Perfect

Reviewed: December 4, 2019

I returned car with full tank in accordance with the contract. But Global charged Refuel service about 20 EUR. I want to refund this amount !

Reviewed: August 12, 2019

Counter staff was very unfriendly and we had to ask for every piece of information!!

Reviewed: July 6, 2019

Pick up was nice and smooth. It took 3 minutes to scan all docs and sign the papers. Staff was professional and clear with explanations. Child seat was without isofix and did not look rigid but nevertheless vehicle had all necessary safety system functional. Van was spacious and equipped with parktronic which helped us to enjoy suburban drive. Drop off was perfect and complete deposit amount was returned on the card within 48hrs after rental

Reviewed: April 26, 2019

Fabulous car and good value for money. Had to wait a very long time at counter and queues meant a 60 minute delay to the departure in the car.

Reviewed: December 4, 2019

Amazing

Reviewed: December 4, 2019

Amazing

Reviewed: August 27, 2019

Nobody at the counter for the returning of the car

Reviewed: August 20, 2019

I got a much smaller car a Peugeot 2008 and had to wait for an hour and a half to get it. Dreadful. I have made a complaint to Avis

Reviewed: August 10, 2019

سهولة الاستلام والخدمة جيدة وسيتم التعامل مع شركه افيز وتعاملت سابقا مع يورب كار وسيكست والان افيز وهي الافضل بالنسبة لي

Reviewed: July 11, 2019

Very busy when collecting the car. Made to sign paperwork before inspecting vehicle When I highlighted the condition with the man at car collection all the damage was put onto a duplicate sheet. He took a copy and I took a copy. When bringing the car back none of the damage had been passed on and they initially tried to say I had done it. Luckily I had checked the car and had all of my paperwork to hand. Alot of people will be caught out by this and I see it as a scam being run by the company. Very disappointed.

Reviewed: July 11, 2019

I was completely dissatisfied with thirfty at Munich airport. Both the counter attendant and the manager I asked to speak to were disrespectful, poor and told lies. They attempted to make it my problem, when clearly they were trying to rip me off.

Reviewed: March 6, 2019

Poor.

Reviewed: June 13, 2019

It wasnt easy to find the car rental area. Once there it wasn't obvious that you could self check in so wasted time in a queue. But the service at the desk was friendly, helpful and efficient. Great car - offered an automatic but they happily changed to a manual on request. No guidance on how the car works so you need to take time to check it all out before setting off. No instruction about drop off other than on the paperwork and difficult to find on satnav Drop off points clearly signed at airport and process 5mins max

Reviewed: May 21, 2019

Very pleased with booking and car provided. The car was a good 10 minutes walk to collect and no one came with us to confirm the cars condition. We were not told the cars condition even though we asked and were expected to accept their inspection with small print telling us to report marks. This meant that even if we found marks they already knew about, we would have to walk back adding approx 30-40 minutes to our collection after walking there and back and queuing again. We found a very small mark when we lifted the boot hatch under the lip (not visible if boot not opened) it was two small scratches less than a centimetre each. 1. assumed this was already noted. 2. Our experience is that anything under a centimetre long is accepted as normal ware and tear. When we took car back an attendant in the car park took ages to look all over the car. Found the scratches and reported it as our damage. Made a big deal of it explaining all they ways we could have scratched it and that most people lie about scratches so we weren't to be trusted. Then we were told to go to the counter inside the terminal where we were told that the easy rent car insurance would be enough and we should have taken out their insurance. After 20 minutes of dispute my husband showed him the picture we took and he said oh that's tiny, we won't charge you for that. It took an hour to drop off the car!!!