30 Car Rental Brands at Faro Airport (FAO)

Reviewed: October 23, 2019

The staff where putting pressure on us spending more money on all sorts. This was not said when we booked. We ended up paying 171.95 Euros, was disgusting as we had our own insurance they said it didn't cover but it 100% did. As they said they didn't understand my argument they said is this amount or nothing. Then they charged huge amount on the credit card which I still wait to get back. Awful would never book again. We book cars at least 10 times a year and this was the worst yet due to adding money on top.

Reviewed: September 30, 2019

Getting to the pick up location was difficult. We had specified that we wanted a car that was at the airport, not offsite. This was disappointing and added an hour to the pick up time. There were not many signs, and only a small shuttle from the airport which meant a long wait. Once there, there was many additional costs that were not outlined in the original rental. Including a €35 fee for late pick up, which was really the company’s fault for taking so long to shuttle all the customers. Staff at the check in desk were rude, and short tempered when we asked them to repeat the details of the overage charges. They must understand in their line of work there will be a language barrier. The car itself was great, but would never rent from this company again. It ended up being just as much if not more than renting from a nicer company in the airport terminal, and not worth wasting time with rude staff and lugging bags across the airport.

Reviewed: November 6, 2019

The car had a lot of scratches but I took pictures and they were efficient in checking it was all ok.

Reviewed: October 15, 2019

Explanation of where the pick point was, could have been better

Reviewed: September 28, 2019

Waited about 2 hours to get car

Reviewed: July 15, 2019

We had to get a taxi to the pick up location due to the number of people waiting at airport for the bus and then had to queue for 2.5 hours to pick up the car. It was terrible!

Reviewed: August 2, 2019

Agence de location à fuir absolument. Attente de 2h pour finalement repartir sans voiture. Arrivés à l'agence avec un taxi que nous avons payé car la navette était pleine. Personnel à l'accueil de l'agence catastrophique mal aimable et inhumain.

Reviewed: August 11, 2019

I was frustrated by hidden extra charges.

Reviewed: August 5, 2019

Wrong vehicle provided but eventually changed. Staff unhelpful. Long wait on service. misleading information by staff.

Reviewed: October 4, 2019

Voiture en très bon état très propre. Service excellent

Reviewed: September 24, 2018

Like: I got the car I reserved at a good price
Dislike: Car hire area is not close to the airport terminal and not that well signposted.

Reviewed: August 28, 2019

Overall it was a good experience apart from pushy counter staff at pick up trying to sell extra insurance and telling us that our insurance we had purchased would not be valid, not a good sales technique and also untrue.

Reviewed: September 19, 2019

pratiquement obligé de prendre l'assurance parce-que l'hotesse a voulu retirer 2 fois la caution de 1200€ donc ma banque a refusé, il a fallu persévérer pour ne pas payer l'assurance de goldcar, je ne passerai plus par ce loueur

Reviewed: August 29, 2019

As expected, the car was working well and perfectly clean. The staff wasn't so friendly but It was late so it could explain why. Deposit need to be done on credit card but it was really difficult to get this info in the conditions so be careful as you have to pay 99euros more if you don't have a credit card.

Reviewed: July 21, 2019

No not good

Reviewed: July 18, 2019

Counter staff were completely unhelpful and rude. Will never use them again.

Reviewed: July 5, 2019

Annoyed by additional charges that weren't clear.

Reviewed: April 2, 2019

Rental office much further outside the Airport than any other building. Had to walk through another car park and across a roundabout.

Reviewed: April 14, 2019

The car quite old, got many scratches, consumed quite a lot of gas, but the staff from bravacar is quite helpful and easy going

Reviewed: June 8, 2019

Went to Inter Rent desk but Ended up at Goldcar for some reason. No idea why, maybe you can explain? Service and car were fine, just need to know why I ended up at Goldcar when I booked a Rhodium car through Inter Rent?!?!

Reviewed: June 24, 2019

All ready and waiting despite us being delayed 2 hours, courteous, helpful staff, I will return

Reviewed: July 17, 2019

Owned by Europcar (collected from the Europcar desk), so a fast and professional service (not pushy for optional extras) - couldn't have been happier & the little Fiat 500 was fun to drive. Being located in the airport at Faro made if a much faster experience than other off-site companies.

Reviewed: February 7, 2019

Everything was fine apart from the miscommunication about the pickup location. We were charged extra for collecting the vehicle at the terminal when it was specified in the hire that we were to pick the vehicle up at the terminal.

Reviewed: May 13, 2019

It wasn’t obvious that Keddy and Europcar were the same company, but fortunately I knew this from reading the reviews. However, I still found the instructions lacking. Was very happy with the vehicle for the price.

Reviewed: August 4, 2019

Anna at drop off was exceptional

Reviewed: August 14, 2019

Counter staff are really friendly and helpful

Reviewed: August 20, 2019

The set-up assistant missed informing us of the fuel shortage and strikes at the petrol station in Faro. So in the week when we ran out and kept finding closed stations, we spoke with CS and eventually got to Julie after 24 hours of to and fro. She pulled out all the stops to make sure we were fuelled and ok to go and kept in touch till we were happy all was okk

Reviewed: September 9, 2019

Pour commencer il ne s'agissait pas de la sociéte ACE, mais de la société Rhodium qui finalement était géré par Goldcar, ce que nous ne savions pas en arrivant, et ce qui n'était pas bien indiqué. Après on nous a fourni une Skoda Fabia qui ne correspond pas à la catégorie réservé indiqué comme Opel Astra ou similaire. En plus la voiture était abimé sur toutes les cotés et les sièges étaient très sales.

Reviewed: March 5, 2020

Really pushed to buy their insurance, I was told that the Axa policy excess was only €800 and that the excess on the car was €2100. They did pre-auth my card for that amount. I believe that the girl was knowing quoting the wrong figures from the policies. These people need to be stopped.

Reviewed: October 19, 2019

Car wasn’t ready, even though I ordered it for an hour before my I travel, it wasn’t cleaned, so had to wait, the car had marks everywhere. The worst experience I’ve ever had hiring a car

Reviewed: October 4, 2019

Really friendly service. I am their regular customer.

Reviewed: July 11, 2019

Pick process was long and you could think of ways of speeding it up

Reviewed: June 9, 2019

The first car they tried to give us was a VW Golf that was in very bad condition and we refused to take it. It would have been impossible to list and note all of the damage to that vehicle inside and out. They then found us a Fiat that had just been returned, cleaned it and let us have that, so the problem was solved with 30 minutes wasted. They should not have cars like the Golf on their fleet as it was very much below standard.

Reviewed: January 13, 2020

At pickup: we were shortly after 20:00 hrs, so Autorent claimed a penalty of €35,-- for helping outside office hours! We did not get the car without paying €35. At our hotel we got the message that they forgot to handover my my driverslicense; I had to drive from Albufeira to Faro to pick up my drivers license. At return of the car the checking man was so helpful to drive us to the airporthotel (instead of shuttle to airport). Happy with that (saved a 16 min walk; we had no luggage then).

Reviewed: July 8, 2019

très bon rapport qualité/prix annulation caution immédiate au retour du véhicule personnel agréable et parlant bien anglais

Reviewed: August 30, 2019

I booked an Economy size vehicle but was offered a Mini(VW UP), not impressed. Said that I paid for an Economy size vehicle but made me pay an additional 50 euros to hire an Economy car. It’s a con, absolutely outrageous!

Reviewed: September 15, 2019

Pickup at Faro was a nightmare. A long walk to the pickup bus and then a long wait. The one bus came and went twice with others queuing ahead of us before we got on it. Return was smoother.

Reviewed: March 1, 2020

One of the best experiences I’ve had renting a car for many a year.

Reviewed: September 23, 2019

Car was new. Counter staff were polite and helpful. Collection and return of the car was simple.

Reviewed: September 19, 2019

The office is close to the Airport, next time i will walk from the Airport to the office, rather than wait for the pickup

Reviewed: September 6, 2019

Great little car, prompt service at collection point & thorough check of vehicle with staff. Chose due to price of car, fuel policy ( full to full) & unlimited mileage. Very accommodating staff on return of vehicle when running late due to passing accident near airport & held up in traffic.

Reviewed: October 29, 2019

I have hired before with air auto the staff was very friendly and the service excellent, they are not very pushy about selling any unwanted insurance which is great . I would recommend and hire from them again.

Reviewed: October 14, 2019

Counter staff too abrupt

Reviewed: April 18, 2019

Will never use them again after we had to pay extra £100 for5 day rental. Best Deal was extra £35 for 5 days with car hire only costing £85 in total in February

Reviewed: April 13, 2019

Good service, friendly staff. Do make you pay an activation fee for the tolls which is a bit naughty!

Reviewed: January 3, 2020

Great car great price

Reviewed: January 3, 2020

Great car, great price

Reviewed: October 27, 2019

Są trochę dalej od lotniska, ale to nie stanowi problemu dla kogoś kto ma google Maps. Nie korzystałem z ich transferu. Jechałem pociągiem do Faro. Samochód w bardzo dobrym stanie.

Reviewed: October 5, 2019

Unfortunately ok rent a cars have once again cheated us out of money.the first time we booked with them included in the contract was a free additional driver.when we gat to collect the car they said it was your responsibility to provide this and we would have topay additional euros 50.we didn’t pay and made do with one driver .You eventually gave us a $50 credit to compensate for taxis. As we had $50 credit we booked again with yourselves 6-18th sept.we arrived at pickup point and no shuttle was waiting(another gentleman was also waiting) we phoned 2 times to spain to report this and eventually shuttle arrived.By the time we got to ok office it was after 10.00 and the lady insisted we pay€50 for late pickup even though we were waiting for shuttle before 10.00 so not our fault. The other gentle man also had to pay.l can honestly say l have never been served by such a rude unhelpful person before. When we returned the car it was checked over ,all ok Our credit card statement has just arrived and your charge for car hire is correct ,plus the50 euros out of hours which should not be charged,but also a charge for euros 90.57 which we have no idea about Ok rent a car is obviously a dishonest company and needs to be stopped from trading Please look into these claims as we would like these amounts refunded

Reviewed: October 24, 2019

really bad experience, they charged me 200 euro per small paint spatter and then I've tried to contact them and they didn't replied. It took 2 months!

Reviewed: January 3, 2020

Great car great price

Reviewed: July 22, 2019

Impolite and con the customer into getting extra insurance and charge you for the toll device. In effect this almost doubled the cost of the car hire. I will never use them again.

Reviewed: September 15, 2019

excellent service

Reviewed: May 3, 2019

After we couldn't get the BMW, the counter staff helped us to get the car we wanted.

Reviewed: June 24, 2019

Two and a half hours at check in, every panel and wheel was scratched or even dented the windscreen had stone chips plus a crack and the wiper blades terribly worn to the point where it was dangerous....seats and mats stained and the car was dirty. This was supposed to be a premium convertible but the reality was the car was tired and the few staff that were there were overworked!

Reviewed: June 11, 2019

The wait for pick up was very long with no waiting area. The agent who served me did not clearly explain the rental agreement and I was wrongly charged 350 euros more that what I was expecting as additional extras were added without explanation. Agent at the drop off was sympathetic to my circumstances, but unable to help.

Reviewed: October 26, 2019

The check at pickup to reconcile the faults in the car beforehand were not done at all. Also the document I signed at the drop off was not sent to my email

Reviewed: July 26, 2019

annonce tout compris pour 120e lors de la réservation en ligne avec taxe comprise etc et prélèvement de 100e supplémentaires une semaine après la restitution avec explications évasives, aimabilite de la personne a la prise du véhicule a améliorer

Reviewed: September 18, 2019

car was totally different to the one Easy rent cars told me i was going to drive Ford custom 9 seater van

Reviewed: September 9, 2019

I booked an estate car which could fit 5 people and 3 suitcases, when I arrived to pick the car up I was handed the keys to a Clio “estate” this car was not what I booked 2 people had to get a taxi from the airport as they couldn’t fit in with their bag, the boot wouldn’t fit two suitcases in. when I pulled this up with Discovery he couldn’t care at all, just said thank you and walked away whilst I was explaining this isn’t what was booked, the return of the vehicle was a nightmare as well, the area they are in the airport is car park 4, I dropped it back to the office but was then told it was the wrong area and I had to pay the car park fee of €5, absolutely dreadful, I wouldn’t recommend at all