CAR RENTAL REVIEWS ON BUDGET IN HOUSTON

My initial pickup experience was great. However, I had to return the vehicle twice for defect. (First return for minor problem) The first return was very problematic and chaotic and took a long time and car was dirty and sluggish. Customer service was less than stellar. The second return was faster but car did not have CarPlay which was inconvenient. Customer service was adequate. The final return was slow. Unable to checkout at car side with no reason given had to wait in long inside line with pickup passengers. No reason given, but later found i’d been erroneously charged for refuel. Online customer service was great. Sometimes was a long hold but reps were always pleasant and tried to be helpful.

The vehicle want ready at 4:45 am nor 5:00 am I had to wait till 5:15 for manager to come in and get the vehicle ready including washing and cleaning out the vehicle witch take 30 minutes. I was late opening up my business because your service wasn't together. I wasn't explain how to gas, or operate ant part of the vehicle. I wasn't accommodate or nothing for the wait not good for business

I would like for the Bus Sharon Mayberry bus driver she went above to accommodate us my brother is totally a disabled senior. She parked one van and came right back with a van with a lift for my brother! I shared this experience with family and friends, will use again!AND THE NICE GIRL AT COUNTER I FORGOT HER NAME...tHEY ROCK she was very fast and efficient goy long line down!

Great counter service. The only problem is the 15 dollar a day toll fees. That amount is excessive and there’s no way to just pay as you drive in Dallas or Houston.

Easy to use. Good rates.

Really good

Very easy

They asked me about full insurance and I said no but they took extra money for this!!!

Great vehicle but had some stains inside looked to be from a split drink I had to clean both front seats and passenger door trim

First car given to me I could not find in the car lot had to go back to change it. The first car was also small than what I reserved.

They aŕe liars and didn't help me any way

i have one comment: budget need to check the car alignment beforehand. my rental car was shaking on 60 miles per hour.