CAR RENTAL REVIEWS ON SURIA AT KUALA LUMPUR INTERNATIONAL AIRPORT, KUL

Like: Great car, no hassle and was perfect for what we needed it for. Highly recommended.

The driver windows cannot open smooth

The car broke down upon arrival in Genting Casino basement carpark. Radiator hose connection burst. Waited over 4 hours to have it repaired nearby. The mood was spoiled.

no help from the website at all after getting the car.

Suria staff were so helpful and communicated well. They dropped off the car at our Airbnb, and picked it up at the airport. When we were rushing and almost missed our flight due to Hari Raya traffic, one of the staff members came and met us at Departures. Overall, we were very impressed and happy with Suria.

The car that I ordered wasn't available at that moment and the customer service is kindly upgraded me to the next level which is very nice. Car is very clean and in great conditions. Process is very easy and very smooth except in their system it didn't register that I already pre-purchase full all inclusive insurance and they asked me if I want to denied the insurance. But once I show the proof everything is good to go.

Horrible company and cars. will never use again.

They said will give me a honda car, but it's not, they just give me a brand new 7 seats car, totally new

Easy to use and book a car, good price

Good staff service. And car is quite good and very clean.

Good user-friendly to book car. I will recommend to my friends.

to receive the car you should go to there counter which is very far from the airport building and it will be difficult when have a children's and more bags, and when we reach to the counter no one was there, we waited there representative around 20 min in very bad weather

Every thing was ok

Like: The car that I booked
Dislike: The car are not as we booked

Difficult to locate the staff at the airport because the rental office is at another terminal.

Excellent service. No glitches. Excellent car condition.

Vehicle may need new brakes as it felt spongy. Everything else was perfect. I enjoyed using the car

Amazing customer service. Fuss free and even advised me to cancel on my previous booking as I had booked a car meant for 5 pax but requested for a 6 pax car in the comments. I overlooked that option and you all saved me from having a terrible vacation. Once again, thank you very very much for the great service :)

Excellent service

Love it

Please keep the inside of the car free of roaches for future drivers.

Great service! picked me up at T2 and took me to T1, then dropped me back at end of trip

I asked which terminal to go to days before the pick up and did not get a reply. Luckily the agent came to pick me up and took me to the correct terminal

Was replace with an old Toyota Innova even though the booking picture show is a new Toyota Innova. The car has gear and brake problem.

Wish there is a way the car rental company will provide the actual car or similar new condition based on the booking made.

Suria staff in KLIA are always helpful.

They didn't give me expected car. They featured new model of Honda City or similar but instead they gave me older vios.

Like: Pickup was fast and efficient. No long waits or etc. Everything has been pre-filled and basically had to just pick up the car.
Dislike: The person there was English illiterate. So communication was a bit of a barrier. They really need to improve on that. Not everyone in this world speak or read Chinese.