The worst possible experience after collecting the car and absolute failure of Alamo to come back to me regarding the issue of a lost car key. I have now been back 2 days and still have no further information. Terrible service and an absolute farce.
“Not great. You should include average waiting times when comparing prices. I’d pay more to save time”
About Alamo:7.0/10
Longest queues at Geneva airport. Car seat straps all tangled and staff couldn’t help for ‘safety reasons’. Took over 30 mins just to sort that out
All car hire is in a busy multi storey car park with no space and no toilets
I explained I'd booked a manual car and they said unfortunately they only had automatics....i was offered a 'mini' manual but that would have been to small!!
“Significant delays on pick-up and drop off, and charges not clear”
About Alamo:6.7/10
The queue at arrival/pick-up was almost an hour because the Alamo desk only had one member of staff on it. We agreed to an upgrade but were only told about the net cost. We were not advised of the taxes and additional charges.
The full size wagon I booked online was not available at the time of the pick-up and I was given a full-size car; it was tight for a family of five with luggages. Also, I was not given a fare adjustment for the downgrade.
Other than that the booking, pick-up and drop-off experience was excellent.
Like: Quick staff at the vehicle pickup area. Dislike: Had to wait a while before being served to pickup - but...I got an upgrade to a VW people carrier.
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L.Goulbourn
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View more >Dislike: It was a big car, driving on small roads in Switzerland overall still fantastic.
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View more >Dislike: Debit card not accepted. A master card was okay
R.Williams
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View more >Russell
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View more >Dislike: Had to wait a while before being served to pickup - but...I got an upgrade to a VW people carrier.
A.DOBSON
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