CAR RENTAL REVIEWS ON FOX RENT A CAR IN DENVER

Counter staff was very helpful.

Very easy to use.

Car rental was as expected AA

AA

NEVER AGAIN will I ever go to Fox. I will tell all of my friends to avoid like the plague and you better bet I will do everything in my power to take scam companies like this down.

The agents took up to 30 minutes or more per customer

I will use easyrentcars.com again.

I arrived on July 9 at 12:30 p.m. I then spent 2 hours and 20 minutes waiting in line for a car that I reserved at the Fox Rent A Car location. The Fox facility was dirty. I will not rent from Fox Rent A Car every again.

Very helpful staff member. The staff members dealt with some customers ahead of us that took longer so it slowed down the process of checking-out.

It was good and I think saved us some money. The vehicle was nice.

Initial wait at pick up of 40 minutes. Twenty more to pick up vehicle. Intermediate was a KIA Soul with over 60,000 miles, which soon produced brake noise. This deteriorated into serious brake issues. Roadside Assistance was the best part. George was truly helpful and followed up. Return of the vehicle required a trip of a 100 miles with worrisome brakes. Exchange was to same vehicle type with same amount of mileage and numerous dings. At return, the line at the pickup counter was even longer than when we first rented. This location needs more help on weekends.

Waited forever and a day to get our car. My husband has Parkinson- not handicap friendly.

Customer service needs to work faster. The pickup process took almost 1 hour. The car was dirty and there was dings on the windshield, which can be dangerous if no repaired.

Confusion and wrong key made a car change necessary and took nearly an hour to get car and exit facility.

Waited over an hours once arrived at the pick up point...staff was helpful and accommodating. Pick up shuttle did not have working ac

Yes and no

Two people at the counter 40 people in line 1st two cars were unacceptable came back the next day and got a decent car. Only excepted the second car the night before because they ran out of cars!

Bummer on getting a shuttle after drop off, an employee stepped up to help out or I would have been screwed

The Fox had confusing signs directing you to return the car in the wrong location. Once it was determined where to return the car, there was no employees directing you on where rot park or leave the car. We had to wait for an employee to give direct us and complete the transaction.

The car wasn’t ready when I got there. It had to be cleaned. Our flight was late and I had to drive two more hours to my destination. It would have been nice to have had it ready. However, the car was what I expected and customer service at the counter was knowledgeable

Queued for ages. £280 booking became £660 after add ons. Tolls - advised penalties. Never actually went on toll road. Collision damage waiver - bought through EZ rent - Fox advised that it was not at minimum legal level so added their own.

I waited over an hour for a customer service agent. This has never happened in my life at a car rental agency. Once I got to customer service it was very fast, the agent was very courteous, professional, and efficient. He was one of 4-5 other agents, but the other agents seemed to take much longer. This appeared to be part of the extreme wait time. I also did not get the car I wanted. I reserved a 4-door sedan, but got an SUV. I was so tired and hot (it was 90 degrees in Denver) from waiting that I didn't even ask for a different car, I just wanted to get out and leave. Drop off was much faster, but I noticed that the line for others to get their cars in the morning, was just as long as it was for me in the afternoon when picking up the car. The shuttle to the airport was ready and waiting.

I waited almost a hour to get my car. I was late for my interview in the morning. The service is not good. The condition of the car is not good.

I was told to fill out the vehicle inspection form myself and hand it in at exit, but there was noone to hand it to. The windshield had a small chip, that i marked on the sheet. While driving the car it turned into a larger crack. I want to make sure i am not charged for this, but haven't heard anything yet.

Finding a car at a good rate was easy. I also needed a child seat which i requested, but it was not tied to my reservation at all.

Make a easy drop off sign or box. Many of us were waiting in line for drop off until after many minutes, someone said drop the keys off and go...so making that a more smooth operation would be helpful. Also, I think the car I was driving needs a wheel alignment.