Staying in your Budget

Hubo un problema de comunicación porque yo resido en Estados Unidos y por lo tanto cuento con mi licencia de conducir del estado de Nueva York. Por lo cual llamé a la compañía para preguntar sobre si era necesario llevar un pasaporte; ya que en ese momento no lo tenía conmigo y debido a que tengo la licencia de conducir estadounidense y me dijeron que no hacía falta. Sin embargo cuando lleguemos allí, me dijeron que como habíamos realizado una reserva española y obligatoriamente necesitábamos un pasaporte. Esto nos hizo tener que volver al alojamiento y nos hizo perder mucho tiempo y algo de dinero para volver a recoger el coche de nuevo.

I would have appreciated a 'tour' of the car's features before I started driving it. I didn't even know how to move the seat forward! Fortunately I had a friend there to show me, but if I'd been alone it would have been a problem and I would have had to go back and ask the counter staff.

I was scheduled to return the car at 3:30 a.m. and it would have been helpful for the counter to inform me that the airport doors don’t open until 4:00. Therefore I was waiting outside for 30 minutes.

There was no price drop

I didn't receive the car type I purchased and I paid a premium for a low spec car!

My original booking had a carseat in it but when we got to the desk it wasn't on the file so had to may more than we were quoted