Great value

J.Gallinger

Canada

Reviewed: Wed, Aug 1, 2018

About Routes: 9.2 /10

Like: I was upgraded as vehicles had not been returned by other clients. Was a very good experience.
Dislike: Had to call three times to get picked up - 1st time I was told right away, 20 minutes later I was told on way and 1/2 hour was told that no one had told the driver there was a pick up waiting - was picked up 45 minutes after first calling.

Economy | Kia Rio or similar

1 days rental

Relevant Reviews on Routes Ottawa Airport

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Sat, Nov 9, 2019

“EasyRentCars great... routes mediocre service”

About Routes: 9.0 /10

Counter staff were very unfriendly. Not rude but just unfriendly. No attempt to be pleasant at all. Both on pick up and drop off. ( same person) Driver from airport pleasant. Back to airport - again not rude but unfriendly. Like we were bothering him.

About QEEQ: 10.0 /10

No issues. Will use again

Arlington, VA

Canada

1 days rental

Medium SUV | Nissan Rogue or similar

Reviewed: Wed, Mar 20, 2019

“New car, smooth rental”

About Routes: 10.0 /10

Didn't get the exact car I requested but it was similar and understandable due to the small size of the rental office.

About QEEQ: 10.0 /10

s.stark

Canada

1 days rental

Intermediate | Honda Civic or similar

Reviewed: Tue, Jan 22, 2019

“Nice car, good price, but long wait for shuttle bus.”

About Routes: 8.7 /10

shuttle bus took way too long to arrive. I called Routes immediately upon arrival and was told the shuttle would pick me up in about 10 mins. After 20 minutes, I called again and was told it would be another 10 minutes. Finally, I was picked up after 30 minutes. It was -14 degrees celsius on that day and standing outside, waiting for 30 mins was frustrating. The representative at the desk was not at all apologetic. Otherwise, I was happy with the service. The car was very nice, clean, and more spacious than I was expecting.

About QEEQ: 10.0 /10

B.Moss

Canada

1 days rental

Economy | Kia Rio or similar

Reviewed: Wed, Sep 12, 2018

“it was good!”

About Routes: 8.2 /10

Like: Julie and the girl that served us when we turned the vehicle in were both excellent! Vehicle ran well and was ready when we arrived.
Dislike: Car was not that clean....clearly the renter before us had young children and the windows were covered in small hand prints. It was not a big deal but after we left and drove in the sunlight the front window was a mess and had clearly not been cleaned at all.