Nice car, good price, but long wait for shuttle bus.

s.stark

Canada

Reviewed: Tue, Jan 22, 2019

About Routes: 8.7 /10

shuttle bus took way too long to arrive. I called Routes immediately upon arrival and was told the shuttle would pick me up in about 10 mins. After 20 minutes, I called again and was told it would be another 10 minutes. Finally, I was picked up after 30 minutes. It was -14 degrees celsius on that day and standing outside, waiting for 30 mins was frustrating. The representative at the desk was not at all apologetic. Otherwise, I was happy with the service. The car was very nice, clean, and more spacious than I was expecting.

About QEEQ: 10.0 /10

Intermediate | Honda Civic or similar

1 days rental

Relevant Reviews on Routes Ottawa Airport

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Sat, Nov 9, 2019

“EasyRentCars great... routes mediocre service”

About Routes: 9.0 /10

Counter staff were very unfriendly. Not rude but just unfriendly. No attempt to be pleasant at all. Both on pick up and drop off. ( same person) Driver from airport pleasant. Back to airport - again not rude but unfriendly. Like we were bothering him.

About QEEQ: 10.0 /10

No issues. Will use again

W.Cresswell

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Sun, Aug 25, 2019

“We were very pleased with quality and price and convenience of location”

About Routes: 8.7 /10

Very pleased.

About QEEQ: 8.0 /10

Easy booking and no surprises-great

E.Williams

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Wed, Jun 5, 2019

About Routes: 9.3 /10

We called to return the car the night before, didn't get an answer at the location, so tried the 800 number, to confirm that someone would be there to drop off the car. When I arrived all the doors were locked, even though online it said it closed at 8 pm, and it was 7:54 pm. There were other customers waiting in the parking lot who said they were supposed to pick up their car at 8 pm and couldn't get any answer. In calling back the 800 number the service was rude, and said it was 8:03 and the office was closed nothing she could do from Toronto office. In the morning I received a call asking if I could return the car early as they had a customer waiting. Very poor planning and experience with Routes.

About QEEQ: 10.0 /10

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Thu, May 30, 2019

“terrible location if youre not coming from the airport in the shuttle. no clear signage of address”

About Routes: 6.3 /10

The location was under construction. The gates were locked so I had to go around them and climb through the construction site. This was my first time at this location. it did NOT look like a rental agency. I dropped it off at night. Felt I left it in an insecure place - outside the fence. Then I climbed the embankment to walk over to the key drop off. Everything was dark. Good thing I knew where to look and that a friend was close by.

About QEEQ: 8.0 /10