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Amazing customer service, rental car was clean and working really well

About East Coast: 10.0 /10
Really amazing customer service especially the airport pickup and drop off.
About Qeeq: 10.0 /10
Reviewed: Tue, Oct 8, 2019
Intermediate | Toyota Corolla or similar

Relevant Reviews on East Coast MELBOURNE AIRPORT


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Intermediate | Toyota Corolla or similar
“Good value but high mileage car”
About East Coast: 8.7 /10
Old high mileage car ie 136000kms and car condition reflected this. Staff very helpful, pick up and drop off buses very modern and efficient, helpful drivers.
About Qeeq: 9.0 /10
Ambiguous emails received about what paperwork to produce at car pick up i.e. passport stated as being needed yet we were traveling domestically and live in the country. Customer service via chat line resolved the matter ie passport not needed, but didn't need that added problem.
Reviewed: Mon, Dec 2, 2019

小澤 重貴

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Compact | Hyundai Accent or similar
About East Coast: 7.7 /10
追加で保険に入らないと、少しでもぶつけた$4400請求すると言われた 出発前の車両チェック時に飛び石でもお金請求すると、威圧的な態度であった。 車の外装は傷が多かったが、車内は清潔に保たれていた
About Qeeq: 8.0 /10
Reviewed: Tue, Oct 15, 2019

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Intermediate | Toyota Corolla or similar
“Otherwise 10/10 experience ruined by utter neglect of a critical detail. Improve for 30% Sales Jump.”
About East Coast: 8.7 /10
Why not clearly state that there is a shuttle service from Melbourne airport to 2 Tarmac Drive, at 30 minutes interval, and shuttle service operating hours, at this x location indicated clearly in a picture of the Melbourne airport map? i ended up having to spend A$35 to get a taxi from the airport to pick up location; and learned only when i returned the vehicle 7 days later, of the pickup service every 30 minutes. It's like the chef put in all his efforts to create the legendary masterpiece dish, and right before delivering to the customers, the waiter let the dish gets cold sitting for 30 minutes as he neglects it and do other stuff. You clearly intended for maximum customer satisfaction, hence the resources and brainpower put into ensuring there is the shuttle service. Why not advertise that CLEARLY and BOLDLY to make sure potential customers know it?
Reviewed: Mon, Jun 3, 2019

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Intermediate | Toyota Corolla or similar
About East Coast: 8.0 /10
Car was great and drop-off was swift. Love the free pick-up and drop-off service to and fro the airport to the East Coast. Counter staff were rude and unfriendly, but everything else was great.
About Qeeq: 10.0 /10
Good platform with good customer service
Reviewed: Sat, May 25, 2019


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Intermediate | Toyota Corolla or similar
About East Coast: 9.7 /10
Car was great, low km corrola. Service was exce
About Qeeq: 10.0 /10
Easy. Helpfiul. Good value
Reviewed: Thu, Apr 25, 2019

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