I advise not to rent from Surprice

Peter

Portugal

Reviewed: Sat, Sep 14, 2019

About SURPRICE RENT A CAR: 8.0 /10

I advise not to rent from this company, although the prices are attractive. Between 8 p.m. and 8 p.m., a € 35 surcharge is requested to pick-up or bring the car. This while they advertise as a rental company for Faro Airport! Picking up after 8 p.m. is a real problem because they have 1 employee at the office. In my case there was a waiting time for more than an hour and a half. They give me a different car than ordered and the car was parked in a dark corner and the gas tank was not full. The car had to be inspected in the dark, so that a small scratch on the bumper was not noticed. When returning the car a few days later, the employee immediately walked up to the almost invisible scratch on the bumper and said that this would cost € 215,-. There was nothing to argue against this because the damage was not mentioned on the form! The car rental for 5 days actually came to € 300. It's better to rent at a famous brand such as Herts or Europcar, to prevent disappointments afterwards

About QEEQ: 10.0 /10

Mini | Fiat 500 or similar

1 days rental

Relevant Reviews on SURPRICE RENT A CAR Faro Airport

S.Mcdermott

Portugal

1 days rental

Full Size Van | Mercedes-Benz Vito or similar

Reviewed: Sat, Sep 7, 2019

“I would pay the difference and pick up from the airport. To much risk with the poor transfer. Never”

About SURPRICE RENT A CAR: 4.7 /10

I booked a Mercedes and got a Peugeot On return we went to the drop of point and it was closed. Someone turned up and as the transport was full as more families were waiting. I told the company I will drive my full van to the airport as I would of had to wait another 30 minutes. Also the wipers had a massive RIP in the middle so every time I wiped the window I had to use a towel so I could see My score is less than yours will never use again

About QEEQ: 8.0 /10

As above

Portugal

1 days rental

Mini | Peugeot 108 or similar

Reviewed: Wed, Aug 7, 2019

“Pas de nouvelle de l'assurance et le support d'easyrentcars suite a un litige de 885€.”

About SURPRICE RENT A CAR: 6.7 /10

La voiture était propre. Seul probleme est que j'ai mentionné un dommage sur la voiture lorsque je l'ai prise, je l'ai inscrite sur le document de l'agence mais pas sur le mien et par conséquent lors du retour de la voiture, l'agence m'a facturé le dommage.

H.Dhif

Portugal

1 days rental

Economy | Ford Fiesta (gps) or similar

Reviewed: Sat, Jul 6, 2019

About SURPRICE RENT A CAR: 5.7 /10

Accusé d'avoir abîmer le véhicule carte bleu refusé au guichet donc au lieu de 35 euro la semaine je me suis retrouver à payer 160euros de location car forcé de prendre l'assurance à 18 euro par jours je déconseille fortement j'ai réservé

S. Pristavu

Portugal

1 days rental

Compact | Fiat 500l or similar

Reviewed: Sat, Jun 15, 2019

“Probably the worst experience”

About SURPRICE RENT A CAR: 6.0 /10

Worst experience in the past 10 years. I was refused to pay by debit card and given no option but to buy again the insurance at double the price I already paid online- €15/day because I didn't have a credit card. Charged an out of hours fee for dropping off the car before 8:00. Pushed into hiring a tag for motorway at €1.85/day when I had to pay the tolls anyway and could have done without it as you could pay with cash or card at pay points. I felt bullied and ripped off. Only had a Toyota Aygo with no cruise control, no parking sensors no key remote lock, but I paid the price for a large premium car. Never ever will use this company nor reccomend to anyone.

About QEEQ: 10.0 /10

The booking was all right- all good and thank you for all the options and smoothness of the booking.