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I booked skoda superb but the gave me skoda octavia whis is cheaper and lower grade. Please refund

Reviewed: Mon, Aug 26, 2019
About Europcar: 5.7 /10
I booked skoda superb but the gave me skoda octavia whis is cheaper and lower grade. Please refund the fifference
Standard | Skoda Superb or similar

Relevant Reviews on Europcar LONDON HEATHROW AIRPORT

R.Bradley

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Small SUV | Seat Arona or similar
Reviewed: Wed, Jul 13, 2022
“Disappointing”
About Europcar: 5.0 /10
Our flight was delayed by a day so our original car wasn’t available and we were told only an upgrade was available costing $$$ over the original quote. Very disappointing as I rang QEEQ prior and was advised the same or smaller car would be available It cost me $700 extra over the original booking for 4 days hire !!!
About QEEQ: 8.0 /10
We got stung by Europcar as booked car not available despite advice received from QEEQ rep it would be. We missed a day booking due to cancelled flights but no credit provided

Nic

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Economy | Vauxhall Corsa or similar
Reviewed: Sun, Sep 19, 2021
“Money saving, good quality”
About Europcar: 9.0 /10
Good car snd experience
About QEEQ: 10.0 /10
Much better price than other sites including the rental car companies

M.Watson

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Economy | Vauxhall Corsa 2 doors or similar
Reviewed: Tue, Sep 24, 2019
“Easy to complete the hire good price, poor rental company”
About Europcar: 6.7 /10
An extremely long wait to rent the car after arriving at Europcar offices, eventually got to the desk after over an hour wait. Inspected the car which had a lot of scratches that were not indicated on the rental agreement, so had to point them all out to the security guard on exiting carpark. It was an early return around 05.30 no agent to check the car to confirm no further damage had been done during rental, a little disconcerting as previously with Europcar I have been accused of damaging the car even though it had been reported, eventually they admitted it had been reported, but just adds bad taste to the hire experience.
About QEEQ: 10.0 /10
Easyrentcars made it very easy to complete the hire, with a very competitive price. Would definitely use again, hopefully not with Europcar

M.Long

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Intermediate | Hyundai Ioniq Hybrid or similar
Reviewed: Mon, Sep 2, 2019
“The car was nice and smooth. Pick up and drop off was also hassle free”
About Europcar: 10.0 /10
The counter staff was very nice and helpful. Helped us get the car that we needed and also helped advise the necessary.
About QEEQ: 10.0 /10

L.Aslam

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Intermediate | Skoda Superb or similar
Reviewed: Fri, Jan 5, 2018
“Easy Process”
About Europcar: 8.0 /10
Like: Well priced for size of car, well known rental company, quite a simple process overall.
Dislike: Car booked was a Skoda Superb or similar, which is quite a large car. Car issued was a Skoda Octavia, which is the next size down.

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