It’s a shame and they didn’t give me the car. Wanted $400 cash down

The car was fine. However, I had to pay additional fees for the renatl which was never explained to me.

The counter staff was very nice and very helpful. I did not receive enough information about the tolls, how to pay them on time, the website to pay them on time, how to avoid penalties and fees in California, when I found the page were only 5 days to pay them, now I will have penalties and fees for this, When I delivered the car I asked about this concern and nobody knew anything about this and they called the supervisor and he didn't know how to give me an appropriate answer and he wasn't helpful nor nice, he was rude and I got angry for this, I delivered the car on saturday 20th. the insurance was other problem, I booked online the car and I paid the insurance of $ 120.75 and when I rented the car, I had to pay for another insurance because that did not serve me and I claimed to cancel with that company and they refused to refund the money. On the other hand the car was in perfect condition I'm very happy with the service.

The pick up was slow from the start. 2 connections by shuttle just to get to the facility. Check in line wasn’t very large but it took a considerable amount of time to check in each person. Car was not cleaned prior to us using it. Upon drop off had we not taken a Lyft from the location. We would have missed our flight home. Shuttle took 45 minutes before we decided we need to take alternate transportation back to airport. Not sure how long it actually took it too arrive. And that’s not even including the line we would have had to wait in to confirm our payment to cash as requested when we put down our CC as a hold.

The car was in terrible condition. It had 46,000 miles on it and did not look at all like the car I picked online. Then when I went to pick-up the asked it I wanted them to fill it up it was cheaper than at pump. They charged me twice as much for gas when I looked at my statement. I hate this company.

Like: Exactly as advertised
Dislike: Fox not at regular car depot