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Great Except for Europcar Counter Staff

Reviewed: Sat, Aug 3, 2019
About Europcar: 6.3 /10
Staff seemed to treat us horribly because we used this service. I had paid for full coverage through EasyRentCars but then they were trying to sell more insurance and made a big thing that I would need to cover costs and have a legal battle with EasyRentCars to get the coverage. I rented an SUV and they said they had a Seat SUV, but made us wait a long time to sort the booking and then turned up with a Vauxhall van with no explanation. Then they made excuses that they are free to replace the SUV with a van, the original lady went on a break and upon returning was surprised to see us there still (with our 5 month old baby). When I enquired about the original SUV she made the excuse that it was suddenly off to service. They really treated us horribly.
About QEEQ: 10.0 /10
Small SUV | Nissan Qashqai or similar

Relevant Reviews on Europcar LONDON CITY AIRPORT


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Compact | Hyundai i30 or similar
Reviewed: Thu, Sep 5, 2019
About Europcar: 10.0 /10
I was grateful with the staffs as they were very nice and polite.
About QEEQ: 10.0 /10
This is one of the best car booking site.

View more >
Compact | Hyundai i30 or similar
Reviewed: Sat, Aug 31, 2019
About Europcar: 7.7 /10
Long queues at the counter with only 2 member of staff. Drop off no member of staff available.
About QEEQ: 10.0 /10

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Compact | Vauxhall Astra or similar
Reviewed: Wed, Aug 28, 2019
About Europcar: 7.3 /10
Took too long to get to front of que then waited 40 minutes for car to de delivered
About QEEQ: 10.0 /10

Lucy Cavallo

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Mini | Fiat 500 or similar
Reviewed: Sat, Jul 27, 2019
About Europcar: 10.0 /10
better car, 5-seater
About QEEQ: 10.0 /10


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Full-Size Van | Volkswagen Sharan or similar
Reviewed: Mon, Sep 25, 2017
“Was great all round”
About Europcar: 8.2 /10
Like: The vehicle was great! It was just what we needed for 5 adults with luggage on a week exploring the UK.
Dislike: Picking the vehicle up seemed to take a very long time. Being a warm day, the other 3 adults came into the waiting room with their luggage and the lady doing our paperwork realised they were with us and said she had been going to give us a different (smaller) car but when she saw the others and their luggage, she gave us the car we had booked. I thought this was a little odd - there was a reason we had booked a large vehicle, but we were glad the others came in when they did so we didn't have to come back and do it all again! We had to drop the vehicle back after hours and had been told to drop the key in a certain place in the terminal, however the terminal had also closed and a security guard told us he was to take the key. We haven't heard anything back, so assume the key got back to the right people in the end.

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