Gas tank wasn't full ... difficult to manage how much you need to fill before returning the vehicle. No enough staff ... have to wait for a long time. Parking lot is small and tight ... have challenges to drive in and out.

The waiting time took quite a while, but the pick up process was straight forward. My only feedback was that the cleanliness of the vehicle was subpar and I had called to complain about this. I called 5 times about the dog fur that was not cleaned up, and Amrit (customer service) said she would pass on my message to the manager and that they would call me back. I never got a call back, and had my allergy symptoms throughout the rental because of the unclean car / dog fur.

Great and easy booking process, overall excellent value!

Clean up your office inside and out. Clean your cars and put gas in them. Extend your hours for pick up and drop off to airport

Waited 80 minutes to pick up car. They could prepare the daily pickups scheduled so they don't have to start contracts from scratch to speed things up. Will likely not use Routes Vancouver Airport again due to the long wait.

Good.

Easy to book.