Really poor.

Z.Claman

Canada

Reviewed: Wed, Jul 17, 2019

About Routes: 7.0 /10

They did not have the category of car i reserved even though i pre-paid! I reserved a corolla or similar car and when they did not have it they asked me to take a pickup truck! I said 'no way im drying that', so they gave me a HUGE dodge derango that was an absolute gas guzzler, like nothing i have seen, i used so much more money on gas than i wanted to that went completely no compensated for. It took around an hour to get the car. Aside from that hour I waited 40 minutes to be picked up at the airport...and they would not give me any money back on the rental or give me vouchers for next time - nothing! No compensation for the absolute wrost car rental experience I have ever happened. Really poorly done - would never recoomend to myself or rent with them again.

About QEEQ: 8.0 /10

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Intermediate | Toyota Corolla or similar

1 days rental

Relevant Reviews on Routes Vancouver Airport

Canada

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Tue, Nov 7, 2023

About Routes: 10.0 /10

good a bit understaff but nice

About QEEQ: 10.0 /10

good

Leon H

Canada

1 days rental

Medium SUV | Jeep Cherokee or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sat, Feb 15, 2020

“excellent service, brand new vehicle at an unbelievable price.”

About Routes: 9.7 /10

i expected to be given a wreck for the price I was paying, so was stunned to receive a Nissan Rogue with only 2900km on it.

About QEEQ: 10.0 /10

it would be great if you offerred collision damage waiver at a reasonable cost. The daily rate rental car companies charge equates to about $8,000 a year for insurance,

Brett

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Mon, Sep 30, 2019

“Awesome deal, great car, good service all around.”

About Routes: 10.0 /10

Was a nice clean car. Got a 2019 KIA Soul which was unexpected but a great little car. Very comfortable had lots of tech and great on fuel. Counter staff were polite and helpful, so was the guy who took me to and inspected the car with me. The price was phenominal. I got full insurance and it worked out to less than $30 a day. I've seen people complain in reviews but I had a great experience. Also I'm more than willing to drive a little further and wait a little bit to get my car for such a great deal. I will definitely use Routes again when I rent a car.

About QEEQ: 10.0 /10

Booking was easy and a great price for the car and the insurance. Will definitely use this platform to book a car rental again.

t.Johnston

Canada

1 days rental

Special SUV | Jeep Wrangler or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Mon, Jun 10, 2019

“Never rent with Routes YVR”

About Routes: 4.7 /10

Waited 30 minutes for shuttle. Arrive at location. Waited another hour. I took over 20 minutes per customer to pick up a car. Only 2 check in people. Book specifically a Wrangler Jeep. Given a boring Durango SUV. Car was very dirty on outside. I had to wait a further 15 to get it washed. Took over 2 hours from waiting for shuttle to driving off with car. Tank was completely empty. Light flashing and needle below E sign. Would not recommend Routes and question Easy Car for being associated with this company.