The process was handled very quickly. They will try to upsell insurance, but I had already purchased it on QEEQ. The Indian staff member's accent can be a bit hard to understand. The car was in excellent condition, being a hybrid and fuel-efficient. The onboard navigation worked well even without signal. Make sure to bring a phone holder for easier map viewing. When returning the car, ensure the interior is clean, especially free of sand, as they may charge a high cleaning fee otherwise.