The pick up process is very poor and time consuming

Ireland

Reviewed: Mon, Jul 15, 2019

About Easirent: 5.3 /10

The pick up process from Airport to Car location took nearly 1 hour, very poor, as long as my flight.When eventually picked up taken to Hiton Hotel 1st, 15 minute diversion and then back towards airport for car pick up so annoying that Car Pick up near Airport where you start from.When completing paper work for car hire staff advise that additional insurance is required which is 3 times costs of car hire, so not a bargain.Car provided had several dents and passenger door handle broken, looks like repairs are not carried out even though customers have paid for insurnces

Intermediate | Kia Optima or similar

1 days rental

Relevant Reviews on Easirent Dublin Airport

Ireland

2 day rental

Mini | Fiat 500 or similar

Reviewed: Thu, Oct 20, 2022

About Easirent: 7.0 /10

Cheap and clean but the car was damaged with one mirror held on by tape. The pickup took ages at the airport and the chosen car was not available. They upgraded us for free but it took ages to check in and get a car to us even though it was only us and one other booking

About QEEQ: 9.0 /10

D.Furlong

Ireland

1 days rental

Compact | Ford Focus or similar

Reviewed: Sat, Jul 27, 2019

“Value for money!”

About Easirent: 8.3 /10

Had to wait 20 minutes for the shuttle bus, staff were very good, but the car had a bad shake!

About QEEQ: 10.0 /10

Ireland

1 days rental

Intermediate | Kia Optima or similar

Reviewed: Tue, Jul 16, 2019

“Ridiculous asking for proof of address and payslip without notice”

About Easirent: 9.0 /10

Over 69 mins providing proof of address and payslip without prior warning. Person before mr had same problem. Ridiculous and should be compensated

D.Maree

Ireland

1 days rental

Compact | Ford Focus or similar

Reviewed: Thu, May 9, 2019

“Car hire company lacking in customer service, empathy, integrity!”

About Easirent: 4.3 /10

Long wait for pickup/ rude unapologetic staff- I was told 5 minutes but was waiting over 45 minutes for the pickup, rang office 4 times. Was spoken to rudely and abruptly by 3 team members, they constantly said just 5 minutes away but I waited 45 mins and they were unapologetic about being so late. Took a further 1/2 hour or more to get to the office and get on the road. Hiring cars without road tax - When checking out, a guy beside me was complaining - he was waiting a month for a refund- due to returning his hire as it had no tax. No road tax? with a hire company? I did not think to check my tax disc? I gave the benefit of the doubt and thought this must be a one off surely? however over Easter I was pulled in by gardai and my vehicle had no up to date road tax on it. The company was unapologetic upon return of the car. I only got away with a fine/confiscation because the garda was local and took my work that it was a hire and he let me go. Poor customer service - They are so unapologetic and unhelpful and I doubt their integrity. The only small redemption is the girl Lauren who did eventually come to my assistance and was the only polite/genuine/helpful person in my whole experience with Easirent.