Great experience

Excellent and straight forward process.

Great staff very helpful and relaxed

車はコンパクトを借りました(KIA SOUL)が走行は9000km台で新しく満足でした、ただ車内は新しい割には少しゴミが散らばっていました。 受取のスタッフは欧米系の男性でとても対応が良かったのですが、返却の際に対応してくれたインド系の年配の女性の対応が最低でした。対応は高圧的で、返却後に空港にシャトルバスで送ってもらえるか聞いたところ、それは私の仕事ではない！と言い去っていきました。 返却までは良いサービスを受けていただけに最後の最後て非常に不快な思いをしました。 総合的には値段も安く車両も良かったので満足していますが、次回使うかと言われたら使うかはわかりません。

クーポンを使用して安く借りる事ができました。また予約日前のメールのお知らせがあり良かったです。次回も車を借りる際は使いたいと思います。

After multiple conversations, Routes told me they would give me the car I actually reserved. Even though they were polite, both times they did not call me back as they said they would. Couldn’t even complain at return time as the return experience was horrible and took almost an hour. The car they gave me was fine, but not the car I wanted.

Girls on the front desk they need to be polite with clients. Terrible front desk service.

The shuttle service from Vancouver airport to Routes was not good. I called 3 times over the course of an hour to ask about when a shuttle vehicle would be coming. When it finally arrived there was a large crowd needing a ride to Routes and only a small vehicle able to carry maximum 4-5 people. It was difficult to figure out who was there first. You need more frequent shuttles based on your bookings and bigger shuttle vehicles to accommodate more than a single person per booking.