Great car but inconvenient pick-up location

M.Turner

Canada

Reviewed: Sun, Jul 14, 2019

About Routes: 7.7 /10

The transfer from airport was good, but the pick-up process in the office was very poor. It took too long and communication was not good. We were totally confused by the directions given which we thought included the toll road into Toronto. When we happened to see a notice about the penalties for using the toll road, we were then told that that the instructions were NOT to use the toll road. We then decided to add a GPS which meant a further delay and a change of vehicle.

About QEEQ: 10.0 /10

Intermediate | Toyota Corolla or similar

1 days rental

Relevant Reviews on Routes Toronto Airport

F.Alvi

Canada

1 days rental

Medium SUV | Nissan Rogue or similar

Reviewed: Sat, Feb 8, 2020

“Easy to book and unbeateable prices.”

About Routes: 10.0 /10

The counter staff was great through the process. The new location is closer to the airport viscount station, so the shuttle service is fairly quick. New location is bright, open, and features free wifi...

About QEEQ: 10.0 /10

This is my sixth or seventh time renting through Easyrentcars and the process has been flawless as always.

A.Nawaz

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Mon, Oct 28, 2019

“Smooth and easy booking and rental experience.”

About Routes: 9.0 /10

Although the shuttle pick-up arrangements were there but pick-up wait times varied due a breakdown of their shuttle bus but a minivan was made available added to ongoing construction delays on 427 and related roads. The staff was very courteous and helpful and made up for the whole delay. I ordered for an intermediate which was provided but they also offered a Jeep instead which I had politely refused. The drop-off experience was also smooth. Once again, all staff members are very supportive and courteous. Full marks to Routes team, we shall use them again.

About QEEQ: 8.0 /10

Seemless booking experience.

Canada

1 days rental

Medium SUV | Nissan Rogue or similar

Reviewed: Wed, Jul 3, 2019

“Got Brand New Car.”

About Routes: 9.7 /10

I got upgraded to brand new Wrangler Jeep that only 16 miles odometer. The problem was this car had 3600 cc engine and fuel wasteful. The stability and comfortable also less compare with Nissan Rogue. We got car with almost empty tank might be because of car just sent out from dealer. The price is good and Routes didn't push me to buy additional insurence and else.

About QEEQ: 10.0 /10

Easyrent is good in price and user friendly booking experience.