good price terrible car

The car was fine. When we arrived at the airport, the pickup car drove right by us (at the appointed place) without checking to see if anyone was waiting for them. When I called the desk to advise, the lady that answered the phone was rude. At the desk upon arrival to Routes, the gentleman was very helpful, and the woman that checked us in was nice, but overall (other than the main guy) didn't seem to care. When I went back in to check on the blinking oil light on the car, there were 3 people just standing around playing on their phones (the helpful guy was on the phone with a customer), and no one acknowledged us until there were 3 other people in the line as well. Return went a little smoother, and no problems with shuttle back.

I will NEVER use your service or the rental company Routes again. The staff at Routes were rude (put me on hold and hung up twice while i requested pick up), would not honor my agreement stating the changes were due to ICBCs recent insurance chands and the only solution they wanted to provide was to send me to their competitor.

Good people and good service

Good

The car was fine. The radio wasn’t very good, but it was clean and ran fine. The wait to pick it up was over an hour once the shuttle dropped me off. You cannot use a debit card or cash for the $500-$1000 deposit. They also do not accept discover card. Read the fine print and you probably won’t have an issue.

Booking was fine and I was auto rebooked to save a few more dollars. Overall, it was good, but the rental company mentioned that they are. It fans of 3rd party booking.

You initially get recorded messages when you phone the Tel # upon arrival to arrange airport transfer to the Rental pick up point, eventually you do get to speak with a Person. We were told that there was either a white or grey van at the Pick-up area, which was not true, tried on numerous attempts to phone back and speak with a person but was unable to get through. Eventually we were picked up and taken to the Agency, the Female agent said that we had not rented our vehicle direct from them, that we had use an other Rental Agency, after about 10 -15 minutes of dealing with this person she said that we would be given our vehicle in 2 minutes, after more than 20 minutes passed by she finally gave the Paperwork to a male employee and told him to take us to the vehicle. He requested that we inspect the vehicle and report any deficiencies, as the vehicle had just been washed, was very wet and parked in a dark location I express my concern that it was impossible to see whether there were scratches and dings so he noted my concern on the document. From when we first phoned to when we drove the vehicle off of the Agency lot it was well over an hour, considering the location was only about 5 -7 minutes from the pick up point that is an unacceptable waste of our time due mostly to the inefficiency of the female staff member that handled our rental.

The booking platform worked great