The staff at drop-off were very friendly and even offered to take the van from me at the parking lot if I didn’t feel comfortable parking it myself. Before and at check-in, there was another member of staff who wasn’t very well informed about where I could leave my car while parking the van and gave me the wrong price chargeable for it (even though it is the staff at the rental company themselves that charge that money for parking). They could have recommended the train station as a good parking location since it is a short walk on foot to the hotel (a shortcut that google maps did not offer).