Overall pleasant, but would like an explanation regarding the quoted amount vs the billed amount

Good service attitude, no sales pitches, and convenient return process.

The service was acceptable, but there was a significant difference between the reserved car and the one actually received. I booked an XC90 or similar because I needed the large space for luggage, but I was given a Mercedes GLB, which is two sizes smaller, and almost couldn't fit my luggage.

The staff was very friendly when picking up the car. The return process was self-service and straightforward, very efficient.

The service was excellent.

Like: No line ups and fast friendly efficient staff... Exactly what we needed after a 24 hour flight.
Dislike: There was no additional driver option on the easy rent cars website, we had to arrange this with Enterprise directly