Unsettling and uncomfortable at first, but good in the end.

United States

Reviewed: Tue, Jun 25, 2019

About Routes: 9.3 /10

The car I receiuncoesexceeded my expections....However, Routes had not renovated the building that was bought for that businesses location...The employees were working out of a trailer in the parking lot of an old closed down restaurant that had not been renovated or open for business, which was very unsettling and uncomfortable driving up to to retrieve my rental.....Then, I was told once inside the trailer, that there would be a $500 hold on my credit card. That information was unexpected, seemed fishy, and very upsetting. The representative reduced the hold to $300 and I received a nicer rental then what I expected.

About QEEQ: 10.0 /10

Intermediate | Toyota Corolla or similar

1 days rental

Relevant Reviews on Routes Atlanta Airport

L.Stanton

United States

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Thu, Aug 22, 2019

“Great place and people. We will use them again”

About Routes: 9.0 /10

Everyone was happy and helpful especially when we had to return the car after a person vandalized 12 cars along with ours in the Hotel parking lot

About QEEQ: 9.0 /10

E.Castaneda

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Thu, Aug 15, 2019

About Routes: 2.0 /10

No no no Not doing at again Terrible experience I had to pick up árbol 8 and when I called they close at 8

R.Flores

United States

1 days rental

Medium SUV | Nissan Rogue or similar

Reviewed: Fri, Aug 9, 2019

“Great, except finding the location of the car rental place.”

About Routes: 8.7 /10

The car was great, the person at the counter was efficient and kind, but finding the place was very difficult. We waited in a WRONG line for 45 minutes because the names of the companies were super similiar and Routes is the ONLY rental company that is not located in the same place as the other ones at the ATL airport. Took about 2 hours to pick up the car.

About QEEQ: 10.0 /10

Everything was great except it wasn't super clear what company we actually rented the car from so we waited in the wrong line at the ATL airport. It would have been better if it was highlighted in the reservation that this company was the only one not in the rental car location.

M.Day

United States

1 days rental

Medium SUV | Jeep Wrangler or similar

Reviewed: Mon, Jul 29, 2019

About Routes: 7.3 /10

Renting the vehicle was great. There was only 2 small things. One, it took about 5 times of calling before I got someone to answer and tell us where to go to meet the shuttle. The car itself had a VERY strong gas smell and we had to stop and get air freshener for the car. Other than that everything was great!

About QEEQ: 7.0 /10