Worst rental experience of my life!

Car needed to be replaced...this took more than one phone call from the park rangers to accomplish this.

Service at the Orlando location was very good as compared to other we have experienced. Car was ready for us.

Booking was easy and reliable a ever.

We arrived at the airport at 12:10am, we waited for the shuttle until 1:30am. We were told the shuttle was every 10-15 minutes but waited over an hour and there were a lot of people waiting. Once at the car rental office we stood in line with dozens of other people and waited for hours! We didn't get to our hotel until 4;00am and it was only a couple miles away, almost a 4 hour process. The wait was terrible and the first car we were given smelled so bad we went back in for another. We were given another vehicle that also smelled but because of the late hour we took it and drove off. The next day we were driving and my son started complaining he had been bitten. We stopped and pulled over and upon inspection of his seating area found it to be invested with ants that had been biting him. He had quite a few bites and we tried to call the rental center but couldn't get through, the message kept saying they were not available. We were about an hour away on our way to a college tour so turning back wasn't an option. We stopped at a store and bought a can of raid and doused the ants. The vehicle had dirty beverage cans and napkins in the back seat and the seats themselves were dirty! I will never ever use Fox Rent A Car again. This was a traumatic experience from the minute we got to the airport and just continued!!!!!!

It was my first time rented a car, and it was so good with Fox Rent a Car. They gave me a big car instead a little car, and I rented a little car, but without increase the amount to pay at pick up, they gave me the large vehicle and for me was awesome.

Good platform to rent a car.

Took about an hr to shuttle back to the airport, only one shuttle running