QEEQ
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Live Chat Email Us Service Code: 4258173341

Did not get the vehicle booked SUV. Instead a car.

Reviewed: Sat, Feb 2, 2019
About ACE: 2.0 /10
As stated above did not receive vehicle as booked. ☹
Medium SUV | Hyundai Santa Fe or similar

Relevant Reviews on ACE Los Angeles International Airport

S.Shearman

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Economy | Kia Rio 2 Doors or similar
Reviewed: Thu, Jun 13, 2019
“Not from there again”
About ACE: 5.3 /10
Horrible service picking up the car. Talking with someone over skype. No agents at site could assist had to wait until someone was free in another city.

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Economy | Kia Rio 2 Doors or similar
Reviewed: Sat, Jun 8, 2019
“Horrible experience with Ace rental car!”
About ACE: 3.0 /10
Horrible. The counter staff gave me a lot of trouble. Two people chose to get the process over with over the phone. They arrived after me 15 mins after me and were done within 5 mins. My counter staff read every word on my car insurance for 45 mins and forced me to call my insurance company and connect them with her. She was very rude and unapologetic.
About QEEQ: 10.0 /10
Very convenient to use, great app!

M.B.

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Mini Van | Chevrolet Express 11 Seats or similar
Reviewed: Sat, Apr 6, 2019
“It's ok if you don't mind the hassle”
About ACE: 8.0 /10
Don't like the long wait just to rent the car from an iPad. This technology is lame and they made me call my insurance company while the guy on the iPad listened to confirm I have coverage. Also, I have not gotten my deposit back and the department at the call center was closed. For about the same price I should have rented from one of the big name places. Oh, and I didn't get a printed receipt at return because I didn't want to have to wait in the line again. By the way, that van was pretty beat up and had 56000 miles on it.
About QEEQ: 8.0 /10

D.Maxwell

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Special | Dealers Choice or similar
Reviewed: Fri, Feb 15, 2019
About ACE: 8.7 /10
Excellent counter person
About QEEQ: 10.0 /10

I.Ah

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Intermediate | Toyota Corolla or similar
Reviewed: Sun, Jan 27, 2019
“Good but...”
About ACE: 10.0 /10
This rental was definitely a good deal. And the experience was close to an experience with larger, more established rental car companies. But if I may suggest... It was reasonable to specify “no smoking” as the contract was completed and as the car was released. However, to specify the car should be returned in clean condition, “no pet hairs and trash”, made me paranoid the entire time I had the car. I am a fairly neat person, no other rental car company I have dealt with has told me to return the car clean.
About QEEQ: 10.0 /10

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