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Live Chat Email Us Service Code: 2521987033

Horrible experience with ACE car rental!!!

Reviewed: Tue, Apr 30, 2019
About ACE: 3.3 /10
Their location is very inconvenient, you have to take a shuttle from LAX to a parking lot then take another shuttle to get to their car rental office. They were very dishonest and unprofessional; I booked a Hyundai Santa Fe or similar SUV (Toyota Rav4 or Nissan Rogue) but they keep insisting that they ran out (very dishonest because there were several available in the parking lot) of those SUVs so they tried to give me the Zeep Wrangler. Save yourself time and do not go with ACE car rental. Very bad service and lots of headaches.
Medium SUV | Hyundai Santa Fe or similar

Relevant Reviews on ACE Los Angeles International Airport

Andrew Enders

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Economy | Kia Rio 2 Doors or similar
Reviewed: Thu, Nov 25, 2021
“disappointed. I should not have had to pay extra for my rental”
About ACE: 5.0 /10
They didn't have an economy car available when I arrived and they charged me an additional expense of over $80+ just to drive off. They wouldn't let me have a vehicle without payment. I was very disappointed in this process.

Jules

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Medium SUV | Hyundai Santa Fe Sport or similar
Reviewed: Wed, Sep 25, 2019
“Great”
About ACE: 9.0 /10
The directions to the shuttle provided incorrect bus stop information. Other than that, pretty great experience. It was kind of weird that the 3 people sitting at the counters couldn’t assist me and that we had to do a video check in with a remote CSR, but it was ok. Upon drop off, there were a lot of people waiting for the shuttle with no sort of ETA on when it would be there and so I ended up having to get an Uber.
About QEEQ: 10.0 /10
Everything was easy, pricing was great.

H.Dominick

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Aug 21, 2019
“No hassle and quick release.”
About ACE: 9.3 /10
The young lady T the front desk was polite and courteous. She was friendly and welcomed me and my family with a smile. She was very helpful explaining the process and helped me a lot getting through to get what I needed. A big applause as she was patient with other customers before my turn. I will return.
About QEEQ: 9.0 /10

m.jaime

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Economy | Hyundai Accent 2 Doors or similar
Reviewed: Wed, Jun 19, 2019
“The worst car rental experience”
About ACE: 3.3 /10
The whole experience was the worst thing ever. The bus in the airport dropped me off at a parking lot then from there I got into a shuttle bus to get to the car rental place. I was then checked in by a rep via an iPad which made me feel uncomfortable. I had to tell him all my info again and show him my credit card. I was told I had to buy additional insurance which added $100 to my total sum. if I had known this before hand I would not have booked. I then was sent to another rep to sign my contract agreement. After that I saw another rep to process my payment, but why did the virtual rep want my credit card info when we initiated and the exp date?! I felt like I was juggled around too much, the whole experience was very impersonal. I felt I did not get the value for my money. I wold never use or recommend this company again. I feel I should get a portion of my money reimbursed.

W.Kishta

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Medium SUV | Kia Sportage or similar
Reviewed: Mon, Mar 18, 2019
About ACE: 3.7 /10
Their shuttle is not at the airport, You wait until you talk to a person on skype for booking, then they say because of delay your car is not there and they give you more expensive one, terrible experience

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