Good experience in general , car was new and clean staff was helpful

It took over half an hour waiting in the rain for someone to pick us up. When someone finally showed up it was to drop someone off and they had no idea we where waiting.

We abandoned the car we had paid for before even getting to the counter as the service was so slow. We feared missing our return flight if the drop off was as slow. Staff fiddled about chatting to each other, answering what appeared to be cold calls on the phone while customers stood and waited. We paid £130 for a taxi to Chester and back when we had already paid for a car, that alone should tell you how bad the experience was.

They very kindly upgraded my car to a Honda jazz for free due to my luggage and family size! Really decent guys!

Price drop protector saves me 15£! Fantastic!

The car a Renault Kaptur was absolutely awful but that's Renaults fault

Excellent no problems

Worst customer service experience from the lady at counter Ms Huma. Attitude very uncustomer friendly, lazy and uninterested. Made the experience painful & put me off dealing with easirent ever. The woman needs to be put on other duties, certainly not anything dealing with customers. This could have been an entirely different experience if it wasn't for the booking experience at the counter with Ms Huma at the Manchester Airport branch.