Terrible beyond words

35 mins to pick up in 2 degrees Celsius, the van was waiting at the wrong bus stop behind a bus and with no signage on the front. The driver did at least help me with one of my three cases once we had finally found each other. Check in was complicated because of having to use the self check in machine, even though there were no other customers present and at least two staff working on the desk. The first vehicle issued was not read worthy due to a defective passenger-side mirror, which should not have been released for rental. The vehicle was swapped when I complained. The car was collected in the dark and covered in overnight moisture so some damage was not noticed on the rear driver-side wheel arch; this was only found when I reached my initial destination. Vehicle collection should be arranged in a well-lit area to ensure that no such damage is missed by the renter. The vehicle ran well and is comfortable. The shuttle can does not run frequently enough so I was waiting almost 30 mins after dropping off the vehicle to return the airport.

All good. I received a price drop 'discount' prior to picking up the vehicle.

Made a booking for unlimited mileage but was given limited mileage at check in. The proposed repayment of 1500 excess of 14-28 days isrediculously long.

mark on the counter was one of the most helpful staff I have come across in all the rentals companies I have ever used , he went out of his way to make it a very good rental experience, the pickup from the airport took a while but luckily I wasn't in a rush so I was ok with it but if I had have been it would be a different story. drop off meanwhile was great as the transport had just pulled up at the rentals place as I had finished returning the car

Worst customer service experience from the lady at counter Ms Huma. Attitude very uncustomer friendly, lazy and uninterested. Made the experience painful & put me off dealing with easirent ever. The woman needs to be put on other duties, certainly not anything dealing with customers. This could have been an entirely different experience if it wasn't for the booking experience at the counter with Ms Huma at the Manchester Airport branch.

Absolutely joke. Will not be using this company again and do not recommend if at all!!!!!