Great

At our flight arrival Hertz was the only rental car booth closed. All the other rental cars were opened. we tried to deal with the Hertz "auto-pickup" box and it was a mess. Hopefully a Hertz agent showed up after 15 mn and we were able to make the papers. But we lost 45 mn in the process with a lot of stress (we thought at some point that we would have to deal with this "auto-pickup" box)... especially when you see that all other customers from other rental cars companies were treated the correct way. So a really bad experience with Hertz. On the positive side, the car was nice.

really good.

Véhicule surclassé

Meilleur prix

Queuing for over 30 mins on pick up. Once at the counter I was processed faster than most other Rental companies I’ve dealt with. Was impressed by no upselling.

Customer service was good. Price protector informed me that I had purchased at the best price.

We were upgraded to a Volvo V60 diesel, which was great. The vehicle was new and very feature packed, and we loved our drive in Norway with this wonderful car. Many thanks to Hertz for this! However, we would suggest to Hertz ihat the personnel at the rental counter shoukd typically take a few minutes to take the customer to their assigned vehicle, and spend a few minutes with basic orientation. That allows customers to ask questions on the car, since we come from Asia, and some of our cars are different from the ones used in Europe.

The platform was great, very responsive, and the customer service was also very prompt!

Volvo in photo but I was given KIA hybrid. Ok as they said it was in the same category. However, the car cannot be charged. I spent an evening searching the web for a solution to realize that it was a defect of the car. Why Herzt gives away defect car to customer?