It turned out well

Very dissatisfied. There were only two of us, and we rented a Ford Edge 5-seater SUV, which was quite large and booked three months in advance. At the airport, a black employee handled the paperwork but never mentioned an upgrade, just told us it was a Chevrolet. I agreed, thinking it was a similar type, and I can communicate in English without any problems. They also didn't inform me about the $20 charge because my husband was driving. They just had him keep selecting 'agree' without any explanation. When we returned the car, we got charged $80 and only then realized what had happened. Very angry. When we picked up the car, we saw it was a 5+2 seater and asked the staff at the station who confirmed it was the one. We drove off. I've already filed a complaint with the rental company and called to complain in the US. Originally, the rental wasn't cheap, and now it's even more expensive, about $107 per day. Very frustrated. Last year we also used this rental company for our US road trip, and it was fine. I hope you can resolve this issue because we would like to continue being your customers.

Very good

Apart from trying to sell extras (insurance and toll road readers) everything went alright.

Charged me for an extra day saying we dropped off 50 minutes late when I dropped it off 20 minutes early. Very disappointing.

Prices were very high than initial reservation (Up to 200 usd more)

Prices showed where very lower than the real price