Car was excellent, except unable to contact Routes car rental service desk

Can you please wash the car properly from outside and interior too. Overall customer service and car performance was excellent.

Front counter staff was very helpful. There was a long queue but worth it.

As always best app in comparison of car rental companies offer best online insurance and confirmation with no time.

I spent almost 2 hours at the pick up store. The process to get a car form Routes is so so lengthy and paper based and tiring that in that same time I could file my papers and start running for the Premier of Ontario. I mean its just crazy long process - location is short staffed as well. I still gave 4 star rating just because the person at the counter was courteous though also already frustrated with that kind of paperwork. I could actually see their coffee cup filled and cold - their management has to do something about this crappy situation. There were abt 6 people ahead of me in the queue and still I spent abt 2 hours picking the car.

All well

I faced some difficulties to add the full insurance to the car contract as the stuff refused to add it in the first time.

Car was dangerously low on gas at pickup. I had to return it with more gas.