Wait at counter was ages

The Chevrolet Esquire was absolutely not to the same standard than the Jeep Grand Cherokee originally proposed, in addition Dollar Kauai does not have grand Cherokee Jeeps so this is only a decoy. The Esquire had more than 25’000 miles, smell bad and is an awful car, the personnel was not helpful at all, a terrible experience

Dollars phone didn’t work. Spent hours trying to contact them to change reservation

Front desk staff did a hard sell of various insurance and other add on options, being aggressive almost to the point of being unpleasant

Like: The lot attendant was very helpful at COS, noting several missing items and damage on the bumper of the vehicle before I left the lot.
Dislike: The reservation was for a Toyota corolla, but I was given a Hyundai Elantra and was told that there were no corollas available, nor any vehicles which I could be upgraded to. The vehicle was missing the floor mats and there was minor cosmetic damage on both the front an rear bumpers.