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+44-2035140670
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+81 3-4578-4029
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+54-2657459025
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+56-226665927
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+57-6017940262
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+60-392125422
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+52-7449800692
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+64-99508740
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+49 6107 6353100
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+86-1089171020
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 5945997148
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5945997148
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Booking was great, Alamo were awful

Reviewed: Sat, Apr 20, 2019
About Alamo: 7.0 /10
Alamo were absolutely awful. We arrived and went to sort the car, we were asked to choice the car, I asked if we just picked any, to which the man said yeah. We just choose the one he had up, it was the size we needed. He said I needed a car seat which I had to pay for. He went over the cost of the seat and that was it. A day later I checked my online banking to see £1200 had gone out of my account. When I looked on the paperwork, we had been charged £1200 for the car. I couldn't understand why as I had paid for the car. When I looked into it more, we had been charged an upgrade charge and taxes. The car we had was an upgrade. He never at any point said its was upgrade or chargeable. We went back and they changed the car for one we had paid for. The lady we spoke to said she was sorry, but didn't seem surprised. I think it was awful that we could be offered a car and not told you will pay £1200 more. What A con. We also didn't need the car seat as all the children were old enough, that did get removed from the costs. I'm so disappointed that they could do what they did. If I hadn't have gone back we would have been charged all the money.
About QEEQ: 10.0 /10
Large SUV | Ford Expedition or similar

Relevant Reviews on Alamo LOS ANGELES INTL ARPT

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Full Size Van | Ford Transit or similar
Reviewed: Wed, Mar 6, 2024
About Alamo: 6.0 /10
no
About QEEQ: 10.0 /10
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M.Rizvi

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Economy | Mitsubishi Mirage 2 Doors or similar
Reviewed: Tue, Sep 10, 2019
About Alamo: 9.7 /10
Good company. Good car.
About QEEQ: 10.0 /10

D.Jimenez Perles

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Sat, Jul 13, 2019
About Alamo: 10.0 /10
Excellent experience
About QEEQ: 10.0 /10
Excellent experience

R.CLEAVER

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Economy | Mitsubishi Mirage 2 Doors or similar
Reviewed: Sun, Jun 2, 2019
“Be wary of sharp-practice and sub-par vehicles.”
About Alamo: 8.3 /10
Economy car booked at LAX. On arrival counter clerk tried to get me to up-grade to a Compact car, saying it would be roomier and more comfortable over long distances at an additional cost of only so many more dollars per day, which I declined and said I would stay with the Economy car booked, asked about cruise-control and was told that only Full-size cars had cruise and would do well to upgrade to one [ at extra cost of course. ] I again declined and was then given a Compact car, at no extra cost. Why ? Because they did not have any Economy cars, having previously tried to get me to pay for an up-grade which they were bound to give me gratis anyway ! Nice try Alamo. On checking 5 different makes of Economy cars, I found that they ALL had cruise control, making the counter-hand, at best, woefully ignorant of the features of the vehicles Alamo rent out, or a deliberate liar at worst. Commission-hungry rental agents who are prepared to tell customers anything to boost their income do little to maintain the reputation and integrity of Alamo. I have taken the matter up with Alamo and am waiting for their response, but thought I should advise you of the dubious methods being practiced there.
About QEEQ: 10.0 /10

D.Hibberd

View more >
Standard | Toyota Camry or similar
Reviewed: Thu, Apr 26, 2018
“Great cars great service”
About Alamo: 10.0 /10
Like: Very easy self service pickup. Great car. Good fuel economy and so comfortable.

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