QEEQ

Car great price great customer service needs improvement

About ACE Rental Cars: 8.0 /10
The price was excellent the car was excellent. But not pleased with the customer service. On collection we were given no idea where and how to pick up the car,hadn’t been told it was a shuttle. We also due to restrictions had to change where we were returning the car I phoned 4 times and was told we had to speak to the Melbourne office who never answered the phone only on the 4th occasion did one of your staff take the message and said she would confirm that they had received the message and she took my email address . I got no reply. I then sent a email request which took 4 days to get a reply. So what should have been a straightforward message took several weeks to sort which was on my mind in that time so not impressed
About Qeeq: 7.0 /10
Easy to use and excellent price found
Reviewed: Mon, May 11, 2020
Compact | Toyota Corolla or similar

Relevant Reviews on ACE Rental Cars Melbourne Airport - Domestic Terminal

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Economy | Super Saver Car Older Economy Model or similar
“Great experience”
About ACE Rental Cars: 8.0 /10
Great experience, easy to find and quick service
About Qeeq: 8.0 /10
Reviewed: Mon, Apr 20, 2020

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Economy | Super Saver Car Older Economy Model or similar
“Good experience”
About ACE Rental Cars: 8.0 /10
Good experience and car hire provider, have used a number of times
About Qeeq: 8.0 /10
Reviewed: Mon, Apr 20, 2020

C.Koh

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Intermediate SUV | Mitsubishi Outlander or similar
“Lovely family road trip in South NZ”
About ACE Rental Cars: 10.0 /10
Excellent customer service. Cars were brand new. Kia shortage.
About Qeeq: 8.0 /10
Best deals so far.
Reviewed: Sun, Mar 29, 2020

Saravanan

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Medium SUV | Mitsubishi Outlander or similar
“Excellent”
About ACE Rental Cars: 8.7 /10
Ace charged the One way fee although i mentioned to the counter staff that i already paid via Easyrentcars and showed the Booking Slip with One way fees is included. Ace counter staff said EasyRent should not charged us instead Ace suppose to charge the Fee and i have paid without any choice. Now i am disputing with Easyrentcars. They are still on investigation. Already 20days gone , just received email asking for Final Invoice. Ace Cars and time taken to Pick up and Drop Off was Excellent.
About Qeeq: 9.0 /10
Everthing is Excellent.
Reviewed: Thu, Dec 26, 2019

E.Carter

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Medium SUV | Mitsubishi Outlander or similar
“Need to sort out pick up process”
About ACE Rental Cars: 6.0 /10
The pick up process is terrible, number never works but been lucky to find a bus there but not a good customer experience
About Qeeq: 8.0 /10
Reviewed: Mon, Dec 9, 2019

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Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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