Call centre staffed in Philippines - no idea of local operation in Brisbane or vehicles etc... reluctant to transfer to local office. Call centre advised that desk would be open til midnight as my flight was delayed. However internaltional desk was not staffed and had to go all the way to domestic terminal to collect car which added over 60mins. Wish I was told this could happen in advance.

In-terminal pick-up and drop-off is simply a fantastic experience, great convenience! Would be perfect if child boost seat cost less.

The counter was located brisbane internatinal arraival floor with some other hireing car counters. sorrounded by comfy sofas, and some cafes.

Probably I wasn't undertood the terms well. Our arrival was a little bit earlier than we booked, also return late, total 2 hours were exceeded from my booking and been charged on my credit card one day extra.

清潔で新しいトヨタの車でした。 簡単に車を見つける事が出来るし、初めて外国でレンタカーを使いましたが、問題なく運転でき、返却出来ました。また利用したいです。

Annoyed that they hit you with extra insurance sales talk as explain that I have booked through another party and hard to sort out insurance if anything goes wrong