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Live Chat Email Us Service Code: 9621629333

Very good except for location.

Reviewed: Mon, Feb 25, 2019
About ACE: 5.7 /10
Did not know was not in rental car center. Another shuttle. Also not open early enough to drop car and make early a.m. flight out so had to drop the nite before.
About QEEQ: 8.0 /10
Medium SUV | Hyundai Santa Fe or similar

Relevant Reviews on ACE Harry Reid Int l Airport


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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Sep 13, 2019
About ACE: 9.0 /10
I think if you are renting from a rental care business outside the airport then the rental car shuttle should take you to the airport. You make every effort to get there to rent from them - I could have rented from the airport but didn't. The wait time was a little long The car wasn't ready as they were still cleaning it. The fuel was not on full (3/4). I put the fuel back at 3/4 of a tank but was charged for not filling the tank up but they gladly refunded me back for the fuel charge after I called and told them I had pictures of where the fuel was on pick-up and where I filled back up to exactly the amount upon rental.
About QEEQ: 10.0 /10


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Large SUV | Hyundai Santa Fe 7 Seats or similar
Reviewed: Fri, Sep 6, 2019
“It was alright”
About ACE: 6.0 /10
The cars service light came on a day after we rented it. The cleanliness was average.

Canada driver

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Aug 20, 2019
About ACE: 8.3 /10
The rental place is not at the main rental car location that you take the shuttle bus too. You have to also take a small shuttle from there to another location. The office was small and in rough shape and the line was long and only 2 agents working. They wouldn’t accept that I did not want further insurance and he made me call my insurance company on a Sunday night to make sure I had ‘loss of revenue’ insurance which would compensate them for $200 a day if something happened to my rental. They tried to get $180 more from me for this even though my rental was only $150. I argued and he said he’d give me his staff discount of $90. Then I argued further and he said he’d waive it this once. What a scam in my opinion. The rental was only $17 a day so a $200 per day loss of revenue clause is ridiculous. So beware!!
About QEEQ: 10.0 /10

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Large SUV | Hyundai Santa Fe 7 Seats or similar
Reviewed: Mon, Aug 5, 2019
About ACE: 3.0 /10
Long wait to check in and out Non maintenanced vehicles Slow dragging and required a oil change. The next day I begin my rental the oil change signal continued to come on, dirty, shoes under seat and trash in doors and backseat. Overall horrible experience will never rent from Ace again. Ripoff once they get your money they bring out raggedy cars, taking advantage of out of towners.


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Economy | Chevrolet Spark or similar
Reviewed: Sat, May 25, 2019
“Great experience.”
About ACE: 9.3 /10
Staff very cooperative and pleasant.
About QEEQ: 10.0 /10

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