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Live Chat Email Us Service Code: 3290521032

Was told there were no cars available by pick-up shuttle and that I have to rent from someone else

Reviewed: Sun, Feb 3, 2019
About ACE: 8.0 /10
Was told there were no cars available by pick-up shuttle and that I have to rent from someone else. Fortunately I told the fleet amanager I had a minivan and he said there may be one coming in the next hour or so if I want to wait. Then i minivan came behind us and he said I could have that one as soon as it was cleaned. Then the minivan wasn't completely full of gas, so I had to find someone to tell, and instead of filling they just made a note of it so I didn't need to bring it back full. Otherwise everything went well ... the minivan was fine, and clean. Price was good. I would rate Ace a 1/10 because of this ... it was quite a shock to be told there were no vehicles to rent and handed a written apology from the company. It seems ACE should have helped me get a car from someone else, and or t lucky that I mentioned I had a minivan and that one came in. In the end everything worked out ... but only because I pushed.
About QEEQ: 8.0 /10
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on ACE Harry Reid Int l Airport

S.Martin

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Aug 22, 2019
About ACE: 9.0 /10
They still have a hold on my card for some reason I’m trying to figure out why that’s my only problem it’s been five days no one’s calling me back
About QEEQ: 8.0 /10
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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Thu, Jul 11, 2019
“I would not do it again.”
About ACE: 6.7 /10
Took almost 2 hours to pick up our car, line only had 5 people in front of us with three counters working on it. Counter staff lied to me about requirements and ended up tacking on extra charges that were 'required because I couldn't show the rider of my insurance'. I wasn't told I needed it....

K.Wilson

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Sun, May 12, 2019
“Make sure you don't leave you expensive sunglasses in the car. You won't get them back.”
About ACE: 9.0 /10
Returning my sunglasses would have been nice since I was there waiting for the shuttle for 15 minutes after it was taken for review.
About QEEQ: 8.0 /10
Easyrentcars app worked fine

G.Evanson

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Mon, Apr 22, 2019
“great experience”
About ACE: 8.7 /10
The only downside was taking 2 shuttles
About QEEQ: 10.0 /10

D.Bartnik

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Economy | Chevrolet Spark or similar
Reviewed: Mon, Feb 25, 2019
“2 shuttles required to get to the rental agency & back to airport.”
About ACE: 7.3 /10
The car was challenging due to the lack of trunk space for luggage. Also, it was not made clear that we would have to take 2 different shuttles to get to ACE & then back to the airport. Would have been much better if the ACE shuttle took us directly to the airport on the return trip.
About QEEQ: 8.0 /10

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