Quality service & new car

Having arrived after midnight. Address given and phone number were closed down. Took Uber to go to other terminal. Only to find out that Hertz managed Firefly. This would have been nice to know as there was a lot of mucking around. Plus had to get email with lower price as Hertz we’re going to charge more. Other than that great.

We have requested additional GPS on the rental car with a top up of $7 a day, but the GPS was not useful as it was not up to date and instated we have to use our phone's Goggle map to navigate. We also did not spot the small crack on the windscreen when we took over the car.

Left my Under Armour cap in the car but there was no body pick up the phone with the number (Hertz) provided on my rental document

Perth Airport doesn’t have a petrol station near by i went to the closest one 5 kms away and get told to go fill up I had a flight to catch and now being charged additional I won’t be using firefly again and I will be telling people how ridiculous

Dislike: very unsatisfied about the cleaning fee charge upon return the car. the main thing is that the car carpet is not removable. there is no way for tourist like us be able to clean the sand and dust. in that point, it seem that it is very unfair to charge the additional cleaning fee for the carpet. thanks.