Like: The car, a Ford Fusion Hybrid, was an excellent, well-designed and maintained piece of equipment. Great car. Rate did not match the reservation rate (it was higher, due to "taxes and fees", but was quickly corrected, once I showed the printout and e-mail, which did include taxes and fees. Dislike: That the rate was higher than was what was contracted for. Fortunately, I had printouts and e-mails to prove it.
“Impressive efficiency, friendliness and service!”
About Alamo:10.0/10
Like: I was particularly impressed at how quickly we went through the pickup process, especially given how huge the crowd was and how stressed the other customers looked. We used the self-checkout process at the SFO Alamo counter, and while the kiosk actually malfunctioned, this allowed a manager on duty to whisk us through the process in remarkably short time. We had no issues with the reservation, and we were even given a wide choice of cars to choose from in the parking deck, including even a pickup truck (despite that we'd reserved a compact car). The return process was equally smooth, efficient and utterly hassle-free.
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D.Behr
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View more >Dislike: That the rate was higher than was what was contracted for. Fortunately, I had printouts and e-mails to prove it.
K. Mitchell
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View more >F.Lomas
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View more >E.Chirkoff
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