INVERNESS CAR RENTAL REVIEWS

The customer service was very good and professional.

I had a couple of queries, and Easyrentcars were prompt in responding.

Great staff, gave a free upgrade. Nice people

All excellent apart from time waiting for pick up and drop off. Only one staff member on duty each time and they were very good but far too busy and it really needed another staff member to ease waiting times for customers. Otherwise I was very pleased.

Only problem was the constant beeping telling me to change gear- very distracting when driving through a snowstorm & the switch was disabled or not working, so I couldn’t turn it off!

Like: Easy to find, car in good condition

The car was as advertised, I had a wait for a short time for booking in then directed to my car which was fuelled, fairly clean and where it was supposed to be. The staff were very friendly.

Platform works as advertised, very easy to use and a good price.

This experience was excellent and will definitely use and recommend your company thank you.

Very good service, but I do not understand how the category of car was different from that booked.

Counter staff very friendly and helpful. Car better than expected

Car should have had proper rubber mats, especially in Scotland!

All good.

A bit too pricey for a two day hire!

The picture of the rental was a van and the vehicle type said it sits 7 or more, to all of us we were getting a van, thats what we specified. When we got there they gave us a SUV with a single flip up seat in the back - NO ROOM FOR LUGGAGE and WOULD NOT FIT 7 ADULTS. We had to rent a 2nd car just to fit everyone and the experience was horrible, she didn't know how to fix the problem or how to rent a car at the counter. We had to rent another one online and wait for the reservation to come through to Alamo's system. We were there for 2 hours trying to fix this, it was insane and in the end nothing was complimentary or even reduced in price - total scam, very unhappy with all of this.

No problems, great service

Like: Best car we used for touring the beautiful scenery of Scotland. Very comfortable drive and helped enhance our experience.
Dislike: Waiting to pick up car upon arrival, it was very crowded.

Textbook service. Best for ages.

Needed the PIN clarifying on return.

Great

Like: Everything worked.
Dislike: No manual with car. Not obvious that Firefly was part of Hertz. Left so,etching in the car and although contacting Hertz three times no one seemed interested and have heard nothing back. No one returned my call.

Great service..upgrade to BMW..very helpful staff..we had a borrowed child seat booster ..staff helped fit it ..great guy..

Great price

Good staff, car met expectations. Easy processing.