The car was perfectly sized. Pick up and drop of was very easy and took an acceptable amount of time. The car was incredibly economical on fuel consumption. I think my only niggle was that the car was very under-powered.
“Awful in the communication and information upfront but the actual rental was smooth and easy”
About Dollar:7.3/10
The phone number on the booking confirmation was not a phone number but an excel converted string of numbers and letters.
The pin location that was included pointed to a location far off from the actual car rental office.
Nowhere on the confirmation was mentioned that the actual rental was through Thrifty car rental. This would have helped tremendously finding the right place...
“It was eat with easy rental but tough to deal with Thrifty”
About Dollar:5.7/10
It was not rented by dollar. It was from Thrifty. Absolutely horrible. They charged me £380 extra for damages I didn’t do because they were busy to check car when I dropped off and claimed I made scuff marks.
“Good booking process through EasyRent cars but Dollar dont offer a dime of customer service.”
About Dollar:7.0/10
Very cheap but the lack of customer service or even regard for its customers outweighs the price point. It does not cost them to smile and be more informative.
The experience started to deteriorate at the airport when I realised they had a pick-up service. I had not opted for it but I showed them the reservation and offered to pay the difference if they would take us to the pick-up location. They refused.
At the pick-up location, a lot of time was wasted on people trying to search for proof of address online and in archives. This could very simply be resolved by them announcing to everyone to have their proof ready so that everyone did not have to wait while the people at the counter tried to get the documents and then the next person does the same and the one after that too.
The pick-up location does not have any toilets or tea/ coffee facilities or vending machines. It was very crowded with 4 families all waiting for a pick-up.
About QEEQ:8.0/10
Quite easy to make the booking. Very flexible arrangements. Cheap top-up insurance to bring excess to zero.
The car ran really well and I enjoyed driving it a lot.
James the agent we met with upon car Pick up was so helpful and informative. He gave us lots of very useful information. The whole experience was terrific!
About QEEQ:9.0/10
Highly recommend it. Easy to use and Arnold Clark cars were excellent
“Got a cheaper deal by booking through EasyRentCars. Quick processing and helpful customer service.”
About ARNOLD CLARK:10.0/10
I had booked a compact 5 seater and was given a Mercedes A class which was in a good condition. Had no issues with the car. Was a joy driving that car! Very happy with Arnold Clarke's service.
Merc A class is a bit of a squeeze for 3 in the back, so go for a medium SUV or a bigger car if you are a group of 5.
About QEEQ:10.0/10
Got a cheaper deal by booking through EasyRentCars. Quick processing and helpful customer service.
More elaborate wording for insurance would be helpful.
The small car that we hired wasn’t available on arrival. Infact there were no cars available! The next available car was given to someone else who was waiting. We eventually ended up with a large Volvo V40 which was very thirsty on diesel. We hadn’t bargained on this extra expense!
“A problem to begin with but OK in the end. Van performed very well.”
About Budget:8.7/10
Arrived at the Budget Desk to be told that I needed a printout from DVLC giving details of any points on my Licence. Wasn't aware that this was needed but one of your staff was very helpful and in the end was able to take the van. You need to make this requirement VERY CLEAR and not hide it in the small print.
We booked a Mercedes van but were given a Peugeot instead. The van was OK but I did not realise it would have AVIS signage in large red letters on the side!!!!!!!
“Excellent website. Most other sites don’t bring up 2 seater as an option but this one did.”
About Hertz:8.7/10
Car had rubbish in it. Parking tickets from 5th July. Rubbish in rear door and under seats. Waited a long time to collect the vehicle, girl was doing something on her phone and didn’t say anything and ignored the customers, she apologised once she served me but kept having to help the other lady when serving me so was distracted. On the plus side, I booked a 2 seater van because there was only 2 of us, but got an 8 seater VW caddy instead which was lovely to drive. Drop off guys weren’t to friendly and not anything to direct customers to wait by the car until someone comes so everyone was walking to the booth then having to wall back to the car.
About QEEQ:10.0/10
Great. Brings up 2 seater vehicles which was good as I tried other sites and they only brought up cars at £90 minimum, I only had one passenger. Your site was great, I didn’t even think to check for a 2 seater van but this was only £25. Great site, 2nd time I have used it. Great.
“You did not stipulate the additional insurance charges when I booked. These came as quite a shock.”
About Europcar:8.0/10
Staff tried their best to sell me expensive insurance with scare tactics say I could be liable for £18,000 if the vehicle was damaged. I will not use this company again.
a member of the Hertz team was waiting for me at the airport to take me to my vehicle which was clean and well presented. No complaints
About QEEQ:10.0/10
Unbelievable value doubted the service if I m honest but didn't have to pay anymore than what was offered on booking. Will be using them again next week.
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