“Cheating customers, Green Motion Edinburgh, horribe rental experience.”
About GREEN MOTION:2.0/10
Below is the summay of my recent car rental experience with Green Motion Edinburgh Airport. I was cheated by their staff from picking up till returing. I seek your investigation of their unethical behaviours.
1. I was forced to purchase zero excess when collecting my car. The reason is I cannot provide a credit card with pin. But after the zero excess purchase with them, then my credit without pin can be used for the 200 pounds deposit.
2. after purchase of zero excess, the staff at collection counter told me all the damages will be covered, no need to take photo of the car when collecting and returning the car. He even suggest me to cancel my 3rd party insurance with AXA.
3. When retuning the car, the manager told me the zero excess purchased with green motion is no longer valid and deducted over 1000 pounds from my credit card instantly despite that i refused to pay. His reasons are that i failed to report the scratch/dent on the door within 2hrs, which I did not even notice before returning the car. 2nd reason is the zero excess only covers 1st accident, which i was never aware of. I feel being cheated by the edinburgh airport staff at both the collection and return counters.
4. I had a flat tyre during my journey in the middle of nowhere and the car cannot move. i called the green motion emergency breakdown number 10 times and never connect through. the emergency number does not work! even during weekday day time! i was so desperate and it wasted my whole day to fix the car.
In total, this is the worst car rental experience in my life.
About QEEQ:8.0/10
booking platform is excellent and customer service is great. I just hope that easyrentcars could let users see others' review about the car rental companies, which could prevent the customers from falling into unethical company's tricks, like Green Motion.
To long wait 1.1/2 outside rain or shine
Gave us a car like a pick up truck mitchubici!!!!nothing what we had asked for Ravi 4 suv or similar we asked for a smaller oranother automatic car said they had none in their parking lot of 200 cars At that
Moment did not trust this company’a
Never gave us the paper to check the car for any damage etc
On return told us we scratched the car on the tail and side hardly to be seen
1 1/2 inc long thin nothing !!
Anybody could have done that even on their lot !!
As the part of this truck had no material lining but steel they and scratched my samsonite carry on .
We won’t use green motion again !
BUT I WILL DEFINITELY KEEP USING EASYRENTCARS as I never had any problems renting with in the United States (3times a year )or elsewhere
There was a long que at pick up...I spent 3hours in total. This was partly due to the fact that there was an error in booking. But realistically speaking, this was the worst experience ever with car rental pick ups. Green motion should put measures in place to speed up the whole process and improve the over all experience.
About QEEQ:7.0/10
Customer service was helpful. They called me back to check how I fared.
Thankful....
Le véhicule (une Tesla modèle S) n'était pas rechargé entièrement : Charge à 70% au lieu de 100%.
Un pneu était crevé : le voyant de sécurité s'est allumé moins de 5 miles après notre départ de l'agence de location (aèroport d'Edimbourg).
La ceinture de sécurité côté passager fonctionnait mal....
Bref, j'ai perdu une demi journée de mes vacances pour ramener le véhicule à l'agence pour qu'il soit échangé par un autre.
We arrived late at night to the Edinburgh Easirent. Paul was on the desk and he quickly and efficiently got us on our way with a great Seat car. Great service and smooth pick up.
“Easy to book and rent a car but read all the small print so you don’t get caught out.”
About GREEN MOTION:8.3/10
Car was excellent and though small was ideal for 2 people. Long wait at pickup for an hour because of long queue. Several people arrived at the same time.
About QEEQ:10.0/10
Easy to book, good price and got a discount online with the app. Clear information given so we didn’t have to buy extras.
No information supplied on where to pick up the car and how to get there. It took nearly an hour from leaving the terminal building to getting the car because of this lack of information - totally unnecessary and very very frustrating.
The wait for collection was appalling spent over an hour with nowhere to sit and be comfortable, they did not accept your insurance for the car so we felt we were pressurised and intimidated to pay an extra excessive amount to carry on with the rental. They did upgrade the car but that was because we were not happy with the situation. Also there were other people in the same situation and they also were not happy with Green Motion.
About QEEQ:10.0/10
Overall booking with Easyrentcars was pleasant until we actually got to the pick-up point, then it all went wrong (see comments opposite). When I communicated with your customer service they were certainly on the ball and keeping in touch with e-mails constantly, and we still have dialogue with you trying to resolve this dispute and look forward, hopefully for a good result.
I was not given the vehicle I booked. I was charged £50 extra per day. The staff told me that 3 seater vehicle is not there for the class of vehicle booked, but the booking was for 3 seater.
About QEEQ:8.0/10
When there were no 3 seater for the class of vehicle I booked, how did the system accepted the bookings?
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