FLORENCE CAR RENTAL REVIEWS

Sicily by Car was forcing me to buy additional insurance after I repeatedly told them that I already had purchased extended insurance. The attendant then informed me that I had to put an $800 hold on my car. At that point I decided to walk away and not rent the car with them. This ruined my plans to visit Tuscan wineries. Never again!

Like: Service good, without any hassles. Dropping also very easy.
Dislike: Vehicle was good.

Excellent service and explanation

I love this booking site

Car added lots of hidden fees and tried to charge me for damage I didn’t commit. Am fighting process currently

I booked in Florence city center but failed to realize that they close at 12:30pm on Sunday. After a couple of hours of panic, my wife and I went to the airport car rental, after a few minutes, the staff managed to switch the pickup point to theirs and we were on our way. Very grateful to the staff are the Europcar rental at Florence airport, they helped us out a lot!!!!!!!

The problems for drop & pick-up were due to work in progress of all the area of rental car society.

Easy and cheap.

I have rented cars multiple times, however, it has always been through Avis/Hertz/EuropCar. This has been the first time I rented Gold Car and experience was a breeze. Collected the car in 15 minutes flat from Florence Airport. Car Drop-Off process took no more than 10 Minutes - Francesco at Gold Car Drop Off was really helpful and quick. The car condition was excellent and as good as new. Just awaiting refund of the deposit/authorisation. Once that comes through, will leave a detailed review. Have been advised that the refund takes about 2 weeks time.

Long waiting times at pick up and sat nav did not work- still trying to get a refund despite complaining on drop off and providing photo evidence. Rip off!

Horrible. Zero customer service. Reeked of cigarettes. Didn’t have a car for us and kept our money. Awful experience.

GPS was not good. Rest all ok. Counter staff will make you worry and sell additional insurance even if we have take full protection from easycar.

Booking platform is good. No issues.

Like: the car
Dislike: price match policy is Bull and by the time all the extras(GPS,Insurance...) are calculated....expensive.NEVER AGAIN!