Everything good, only when we drop off theres a little scratch that we dont know about it (nothing happened) and it didnt mentioned in the form too.
They said its up to europcar germany (we rent in germany and drop off in switzerland.
We dont know is it going to be charge to us or not, hopefully not. If not charged so we give 100 for our experience with europcar.
About QEEQ:10.0/10
About price drop thing, we didnt experience anything. But i cancel my first booking because we found out that the price is lower after 1-2week, so we cancel and rebook with the new lower price
I received the car that was booked which is a Ford Mondeo Estate. Car condition was excellent, very clean and exterior of car was without blemish. It has served me faithfully and without problems throughout my stay in Europe. Overall check in and out experience was smooth and without concerns. Highly recommended.
About QEEQ:10.0/10
Provided me with very competitive pricing, and a peace of mind with zero excess insurance. I appreciate that one can just make a booking halfway across the world, and on the day of pick up, get my car with zero problems.
We weren't told where to drop off the car so assumed it was where we had picked it up from. However when we got there we were told we should have seen a big sign telling us where to drop it off but we hadn't seen it. It also wasn't very clear as to what fuel the car took, there was no indication on the fuel cap and it wasn't obvious on the paperwork.
Generally a good experience, the only comment is the drop off requires a bit of waiting (I think it was a case that the customer before me needed a long enquiry)
About QEEQ:10.0/10
Good booking experience and I get exactly what I expected from Easyrentcars, will use again
On arrival I had to wait nearly an hour with 4 children as there was only one person working at the desk.
When I returned the car I realised I left my tablet under the passenger seat for safe keeping, when I called to them to retrieve it they said they didn't see it and I should email the office, nearly a week later I still got no reply!!!
I cannot get a hold of anybody at the Alamo Rental Desk at Fraport!
Money was taken from my bank account for a "late return" of the rental car, even though it was returned on time, but since there was nobody there we had to drop the key in the "key drop".
I will continue trying to call cause I need that money back.
Thanks
Jannick
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