FRANKFURT CAR RENTAL REVIEWS

Yes , Petrol Tank was below Half Full

Like: Got a free upgrade, which is always nice. But had to wait a long time behind just 1 other customer to get service. Car was in excellent condition. Had a great trip in Germany with the car. The price was a steal, even for the basic SUV I had originally requested.
Dislike: No answer at all when calling their office to extend! They absolutely don't pick up the phone. In the end, I had to go to the airport again on the day I was supposed to return the car, to extend my reservation. During drop off, no receipt/information about billing was given.

Like: The price was excellent so was the service.
Dislike: Was very pleasantly surprised at the vehicle. Very fuel efficient clean and great staff.

Like: I did not want a GPS in the car, was told I would get it anyway, it did not work
Dislike: Signs at the Airport showing where to return Rented cars should be more visible. I almost missed the exit. Last year I needed three attempts

The Stuff was very helpful and kind, I was satisfied with everything.

Not enough counter staff and had to wait too long.

Wait in counter over 30 minute car was not ready and by time I got car it wasn’t clean and fill with gas they give me not 100% clean car .

So I booked a mid size convertible only for them to try to give me a Nissan. When I swiped them the paperwork that it says Ford Focus Cabrio or similar I explained a non-Cabrio is not similar. So they spoke to the manager and came back with the only Cabrio keys they had. A Benz. I was satisfied to say the least.

Like: we got a better car than expected

They did not have the car despite me being there on time. The inspection was a fraud, attempting to attribute issues that weren’t real or within normal course of wear/tear of rental cars. No wonder they have a 1-star rating!

Yes, I really did like the car. Good gas mileage and I own the same car at home so new it well.

Like: Car in excellent conditions, larger than expected. Not sure if it was an upgrade. I booked a compact (Golf) but got a Golf SW. GPS included.
Dislike: Nothing, really.

Hertz did not supply the ordered car but different model ,the guy at the counter was very rude .