“Abnormal Overcharge . Bad services
濫收費用,拿著客人卡資料然後強迫刷費用”
About JT:2.0/10
In the accident, I accidentally scratched the car a little, but the car rental company opened a large amount of compensation, because the credit card has copied my information when taking the car, the staff did not come to check when the car was returned, only told me to stop Stop in the parking lot, then tell them the location and take a photo. Finally, back to my country, the car rental company brushed a huge amount of compensation, and the damage was not seen at the time. I was forced to pay under the pressure.
在意外中,不小心把車子刮花了一點,但租車公司卻開大額賠償金額,因信用卡在拿車時己複製我的資料,還車時工作人員沒有來檢查,只叫我在停子停在停車場,然後把位置告訴他們和拍照。最後回到我的國家,租車公司卻刷了巨額賠償金,而損壞部分是我當時沒看到的。在強迫下無奈付了。
“The type of car we were given met our expectation.”
About Chailease:8.7/10
Very good service and accommodative.
We were quite concern about insurance coverage as it seems insurance does not provide Act of God protection which makes us very worried as Hualien is prone to weather change, landslide, earthquake and windstorm. Will not consider rental in the future as we have no mean to pay for losses to the car if damaged by natural disaster
About QEEQ:10.0/10
Instruction on pick up from Chailease at Airport is not clear from confirmation given by Easyrental. Chailease did not have an Airport counter and no instruction was given to us to call Chailease or where to find Chailease to arrange transfer to pick up area. Wasted our time .
Also when we wish to extend the hire, the service staff does not seem to understand my request.
“One day in Taipei. Having a car makes it very enjoyable”
About Chailease:7.0/10
As advertised on EasyRentCars apps, the pick up location was at Tao Yuan Airport. Upon arrival at airport, information counter informed us to call Chailease for pick up. Drop off point was not at the airport too. Other than that, Chailease staff and people were friendly, professional and nice.
About QEEQ:10.0/10
You guys doing excellent job. But do check on this Chailease pick up and return location. It was a 7 mins drive from the airport and require a pick up. We choose to pay higher rental for the convenience picking up and dropping off at airport due to our timing.
The mileage was on the high side 65,000+ kms. We asked for a lower one and the staff accommodated our request. The mileage was still higher than our expectation and past experience however (30,000+ kms). The car functioned well however. Overall, we are satisfied.
About QEEQ:8.0/10
details of where to pick up and drop off are confusing at times, but overall OK.
The person in charge was on time on arrival to airport. He was very pleasant and friendly in attending to our request etc: clip for phone used for navigation, charger port in car, and was very detail in teaching us how to use the car .
return process was very fast and he took us to the mrt station in airport as well .. thanks for making out taiwan trip wondeful.. car was great
Car rental locations (incl. in-airport & off-airport)
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