The worst possible experience after collecting the car and absolute failure of Alamo to come back to me regarding the issue of a lost car key. I have now been back 2 days and still have no further information. Terrible service and an absolute farce.
I ordered a vw Passat due to large boot size but they didn’t have any on site. The other cars in the same category have smaller boots so we had to pay An extra 134 chf for an upgrade to a car with bigger boot (still smaller than a vw Passat estate)
Return location address and direction was terrible, not given exact location Parking number which we found out much later, nothing mentioned on our contract.
“Not great. You should include average waiting times when comparing prices. I’d pay more to save time”
About Alamo:7.0/10
Longest queues at Geneva airport. Car seat straps all tangled and staff couldn’t help for ‘safety reasons’. Took over 30 mins just to sort that out
All car hire is in a busy multi storey car park with no space and no toilets
I explained I'd booked a manual car and they said unfortunately they only had automatics....i was offered a 'mini' manual but that would have been to small!!
Car was not in stock so had to get another one. Took a long time to sort out. Hire charges were complicated and confusing. Voucher only covered some of it and I had surplus to pay locally. It all took a long time so I couldn’t be bothered to argue with them.
“Significant delays on pick-up and drop off, and charges not clear”
About Alamo:6.7/10
The queue at arrival/pick-up was almost an hour because the Alamo desk only had one member of staff on it. We agreed to an upgrade but were only told about the net cost. We were not advised of the taxes and additional charges.
“Good to excellent, our flight had been cancelled so we arrived 30 mins before the hire office closed”
About Thrifty:7.7/10
The car offered late at night was excellent, we were upgraded to a 4X4 which was ideal as it snowed heavily and our Accomodation was on a minor village road way up a valley
Dislike: If there are a private shuttle from the office to the terminal it will be better specially for big family the had to much luggage and kids even if you provide it with price or charge it will be easier rather than return the car and move all the luggages to bus point and wait the the same idea again on the bus to the terminal
The staff were extremely helpful and friendly-I reallyy liked the fact that when taking the car over a member of staff checked the car with you to ensure that there were no damages that hadn't been noted already and did the same at the drop off.As we had used Alamo before, they also gave us a free upgrade to a larger vehicle,which was very kind of them.
About QEEQ:10.0/10
Worked very well no complaints at all,would happily use your services again.
Like: Quick staff at the vehicle pickup area. Dislike: Had to wait a while before being served to pickup - but...I got an upgrade to a VW people carrier.
Lionel, the manager, is very friendly and helpful.
You feel like you're awaited and not just a customer.
The desk is not really in the airport building but just next to it and they make sure to get you at the airport and bring you back there...No big deal. If you're unsure, you can even walk there it's 5'. I've booked previously in the airport, no big difference!
Car Rental Brands Ranked AT Geneva Airport（Swiss Side）, GVA
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A.Pinglay
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View more >Dislike: Had to wait a while before being served to pickup - but...I got an upgrade to a VW people carrier.
G.Adans-Dester
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View more >Car Rental Brands Ranked AT Geneva Airport（Swiss Side）, GVA
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