When i arrived to pick up the car I was surprised to learn that I had to pay for the cost of the fuel, i did not realise this to be the case. I would have accepted this but I was asked to pay 160 euros for a tank of fuel for this type of car. This is approx 100 euros too expensive and the rest was explained as 'other' fees... I was not willing to pay this much and so I was forced to accept a much smaller car but still forced to pay 110 euros for a tank of fuel which is a total rip off. I therefore had to take a much smaller car than I was expecting, had to squeeze my family and luggage in and pay 110 euros for this privilege. The staff member as extremely rude, unhelpful, unwilling to se any other point of view and plainly didn't care. It got our holiday off to a very poor start.
Although I had documents saying amount due at airport as 0 I still had to pay a fuel surcharge of €24 (or they refused to give me the car) plus the incessant pressure sales techniques from Goldcar to take their insurance. Booked a Ford Focus got a Seat Leon which was smaller than anticipated
About QEEQ:10.0/10
Booking was easy and the automated price drop re book is fantastic
“Would avoid renting cars again to avoid the post service scamming”
About Budget:7.3/10
RIP OFF
One lady on the counter waited over 30 minutes to get my paperwork while she was doing the up selling bit to another English customer in front of my family
Then when I got to the counter I had the big up sell on everything which is another story
Returned the vehicle early in the morning as our flight was very early, I videoed the vehicle before parking up the vehicle was in prestine condition I have been noticed by my credit card company they have taken over £400 off my card for I don’t know what, I have now got to fight budget to get my money back the whole rental was a scam, cheap hire and take what money you want off the customers card at the end
I will be taking this to the highest level with maximum exposure to avoid others being ripped off
“All good, just pay attention to fuel policy to avoid nasty suprises.”
About Interrent:9.3/10
Car was fine. My own fault, but the fuel policy was not clear enough. What started out as a very good value rental soon gets eroded with additional and unexpected fuel refill charges.
About QEEQ:10.0/10
The mobile app can be difficult to navigate. Spent ages looking for a way to change currency. Would be good to default back to home currency instead of last used. Also would be good if fuel policy other than full to full was highlighted more prominently. Fuel policies can have a significant impact on overall cost.
Great service at the counter. Received a complementary upgrade and the car was great. Very smooth checkin and no pressure to buy add on insurance only a question.
Well I still have not yet been given my final settlement figure. Due to the floods that occured, the car was a little muddy
And Gold car are notorious for putting on extra charges after the hire
“Reasonable price for a reasonable rental experience.”
About Centauro:5.3/10
The counter staff were pushy for insurance as I had it already the lady was then dismissive and failed to give me clear directions to the cars location. The car was eventually found after a lot of walking around with luggage and children. The car would not open so once I managed to find a helpful agent, they arranged a replacement. The replacement was rather tatty with slight damage on all panels, however it did run well. The return process was easy although the refund took a few days.
Never had any problems....the best thing about click rent is they are open and upfront, plus you walk round the car at the end of the rental so you know you're getting a full refund before your flight home
“Poor service at Alicante airport desk, car missing basic features such as working wipers”
About Centauro:4.3/10
Long queue to pick up (30mins)
Scaremongering to upsell additional insurance which was more expensive than the rental!
Because I didn't take insurance, didn't even tell me where to find the car just got given keys.
Picked up during a storm and the car was missing a wiper! (known damage)
About QEEQ:10.0/10
No complaints with easyrent, have used many times, will use again.
The pick up location is extremely difficult to find. There is no sign up whatsoever for Amigo. This needs to be addressed urgently as we spent over an hour trying to find it.
Ended up paying nearly double the quote as they took a deposit in GBP with fee and refunded in EUR. Currently trying to resolve this. Waited 45 mins to be served, rude service, didn’t have the car I ordered, seemed to want to make the process as difficult as possible. Will never use this company again.
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