9 Car Rental Brands in Mexico City, Mexico

Reviewed: October 29, 2020

My credit card provides insurance for rental cars in Mexico. So I had printed a letter that I had received from my Credit Card Provider saying that the insurance will be covered by my Credit Card Provider. But Europcar did not accept that letter. They told me that you have to show an extra letter from Carta De La Comision Nacional De Seguros Y Finanzas. I told them that based on what is mentioned on the internet, a letter from my bank saying that my insurance is covered is enough, but they insisted that they will not give me the car if I do not buy insurance from Europcar. So I had to pay them 250 dollars extra to get the car.

Reviewed: March 19, 2020

El precio me parece elevado para un auto como el que solicite y el tramite del seguro , no me agrado en lo absoluto, no me siento confiado en manejar seguros separados, costos separados, cobertura dispersa

Reviewed: August 13, 2019

A Beat is not the same category as a Golf.

Reviewed: May 2, 2020

Reservé un vehículo Full Size (el modelo de referencia era un Passat) pero no lo tenían disponible en la sucursal. Me dieron, en cambio, un Cavalier, considerablemente más austero, pequeño y limitado con respecto a lo que originalmente reservé.

Reviewed: April 15, 2020

Estuvo excelente, aunque no estaba disponible el auto que solicité. Lo único malo es que el proceso de recogida fue lento.

Reviewed: December 31, 2019

Very efficient service. Expected from a good brand like Hertz

Reviewed: March 25, 2020

They charge me for small front bumber chip... smaller than grain of corn... they charge me $900 pesos

Reviewed: September 3, 2019

The car was kind of old, got a 2017 model, the carpets in the trunk were torn and the car had scratches all around. The service though was well above expectations and made up for the car being sold and badly kept

Reviewed: August 6, 2019

- Opportunity on improve picking up process - Customer mindset training - Better lobby and facilities - Improve and make easier the process - All Customers show been dissatisfaction in the time I was - Setting of indicators of satisfaction

Reviewed: May 22, 2019

Awesome staff at MEX, thanks.

Reviewed: April 24, 2019

Very good Service !!

Reviewed: March 1, 2019

La voiture demandée n'était pas disponible. J'avais reservé un SUV lux et j'ai eu une mid-range corréene. Le personnel etait odieux. A la restitution, il n'y avait personne et pas de boite pour les clefs, j'ai laissé la voiture sur le parking du loueur et le lendemain à la restitution ils m'ont obligée de payer le parking!! Je suis furieuse. Personne ne parlaient anglais, le personnel était absolument désagréable.

Reviewed: February 14, 2019

Car was illegal, should not be on the road. Bald tires, screeching breaks and battery died.